Sonoma Bakery Rose Bay — Restaurant in Sydney

Horrible waste if time and so rude. Sat down, placed an order using the QR code on the table. One of the waiters came over 10 mins later and mumbled that to me that one of the items (the bread that i ordered to take away) was out of stock, or something to that effect, and so he had to cancel it and just walked away, I thought to get me some alternative bread instead. I sat there or another 15 mins waiting, I thought for the rest of my order to arrive (coffee and some food), before asking a waiter to find out what was going on, only to find out that the waiter had in fact cancelled my entire order and just left me sitting there! What rubbish behaviour - totally moronic and not the first time . This place is now officially rubbish. A coffee shop of last resort. Stay away. Unless there is nowhere...

I've come here twice now and both times the service has been extremely slow. It was a little busy the first time so I gave them a second chance but despite there only being a few tables the waiters/waitresses were just wondering around looking everywhere but making eye contact me. It took ten minutes to get a menu and then another ten minutes for them to take my order. As an experienced waitress I just couldn't understand how they can stand there doing nothing when there's clearly people waiting to be seen. I also ordered avocado on toast and there was only enough avocado to cover one piece of toast so I had a spare one left over. Bread and coffee was...

Just arrived at Sonoma Bakery with my California girl no-need-to-be-complex-but-is coffee order (for 1 coffee lol) and not only did Jeruse (Julian) say my order back with greater ease than I did, but he remembered my name from 2 days before! WhAt?! Always stellar customer service here. In fact, I was simply checking out the cafe one day (and didn’t order), this tall friendly guy gave such great customer service despite the fact that I didn’t order— that’s the reason I returned. Everyone is so friendly!! It feels personalized.

I’ll certainly return and bring friends once lockdown ends. Love...