Sushia (Sydney Int' Airport) — Restaurant in Sydney

I just bought a salmon avocado and a prawn avocado roll from this sushi shop at Sydney Airport for my mum before her flight. Unfortunately, after just two bites, she noticed the rice was severely undercooked. I tried it myself and completely agreed—it was hard and unpleasant.

I returned to the shop to raise the issue, but instead of acknowledging the problem in the first instance, the staff dismissed my concern with, “The rice is cooked, but you feel like it’s not?” This response felt dismissive and frankly quite offensive, as if I was making it up to get a refund. The lack of accountability and empathy was disappointing, especially from a food establishment in such a high traffic location.

It was an embarrassing and frustrating experience, and I hope the management takes this feedback seriously to improve both their food quality...

Really bad food poisoning from the rice. Ruined there first few days of my holiday. Been here a few times and it’s been alright. Got some veggie sushi at about 2pm and ate it pretty swiftly after it. It must have been sitting around all morning. Didn’t eat anything else for the whole 6 hour flight I was on. 8 hours after digesting my food I started to have cramps and it all went downhill from there. Really bad, and totally ruined the first few days of the week away. I couldn’t go in water for most of the trip so not to spread. And I couldn’t do all the sports I’d been looking forward to, as even after the 48 hours of symptoms I had fatigue for the rest of the week. I’ve thought really hard about whether to leave this review. But there was lots of rice in my stool and my vomit, and it genuinely couldn’t have been...

My wife had a pack of salmon sushi for lunch while waiting for her flight and she had a bad experience at this place. The sushi is ok but the staff attitude is not. My wife gave a $20 note for a $16 sushi box and only got $3 back. The waitress rudely said no more coins, did not apologise or over any options to compensate (free drink, miso, gyoza?) for the short change, did not give receipt and moved on to serve the next customer. For us, it is not about the $1 but the very bad customer experience so we will not be...