The Coffee Emporium — Restaurant in Sydney

i came today with my mum at 4pm, you guys advertise closing at 5.30pm, we were given our coffee in takeaway cups, we ate in, we ordered banana bread which came in a paper bag and no knife and fork, we took it back to the lady serving us and asked to have a plate to eat it and a knife and fork, she was very rude but her manager told her do as we asked, once her manager left the store she approached us at the table and said that we cant always come in ask to have our orders served in their dine in cups and expect glass plates and cutlery when they are closing soon, she insisted that it was unfair to her and that she wanted to get home after she finished work at a reasonable time and we would be jeopardising that, she was completely unprofessional, we come into the cafe 2-3 times a week, this isn't the first time she is rude to us when she is working there, all other staff are great and very accommodating but not her, because of this we will not be coming back and would not recommend this place to anyone. apologies to the remainder of our team however, they are very helpful and accommodating all the time,...

If I could give no stars I would. Unfortunately it is one waiter the woman wearing the hijab that ruins it for all. She has no customer service, takes your order and does not send it to the kitchen. Gives you the food with no cutlery or takes the wrong order. When the cafe had first opened up in Roselands I remember the same lady coming to ask us 10 times while we were eating how were things. Now she does not smile, seems so rushed and looks like she’s just woken up and can not be bothered. Never going back again and will definitely not recommend it to any of my social friends. Not to mention, what happened to food service etiquette? The female chef or barista had her oily hair flying in her face and not tied up properly while making customers food/drink. It was a a sight that turned me off while I waited that very very long period to find out my order wasn’t even sent to...

A Disappointing Experience

Our visit today was nothing short of disappointing.

While the food quality was decent at best, what truly left a bad taste was the way management treated the staff.

Barking orders like “Don’t you hear the bell ringing?” is not leadership—it’s disrespect. And directing employees with vague commands like “What’s your name? Here, take this somewhere.” without any clarity or regard for their role is simply unacceptable.

Witnessing such treatment while trying to enjoy a meal was both unsettling and unprofessional. No employee should be spoken to like that, especially in front of customers.

Respect your staff. Lead with integrity. Improve your culture.

Because a business that doesn’t value its people is a business that...