DeFrance Roselands — Restaurant in Sydney

So sly and deceiving. My husband ordered and paid for our breakfast at the counter, when he came to me and told me the price I was shocked! I went to the counter to ask for receipt, I saw the man that was making coffees look at me and tell the girl something. Took money out of the till and put it on tray that was coming to our table. No words to me at all. As soon as I asked for receipt the girl said “we’ve already refunded you the money”. So if I didn’t go and check or ask for receipt there was no way they were going to do that. How are you ok ripping your customers off?? You knew you overcharged us and didn’t say a word until you saw me line up again waiting for the receipt. Disgusting behaviour for an overpriced overrated cafe. Your neighbour was too busy as to why we came to you and never again will we do that. Also telling all my family who hang out there every weekend about your...

I’ve always came here ever since it opened, my mother loves this place and knows what standards are. Sadly today we ran into unfresh pastry, i told whom I assume is the “owner” that it doesn’t taste fresh and there’s a lot of better, mind you I talked to him on the side to not draw attention yet he goes the extra mile to yell across the cafe to personally tell my mother that no it’s fresh and it’s baked fresh everyday blah blah blah in a unpleasant tone that was aggressive.

Now we’ve been here many times for many years so we know what fresh is, I personally work at a cafe and I know what reheated pastries and danishes look and taste like, but it was the fact he scared my mother who has social anxiety, I mean thats the whole reason I got up and told him. It’s so upsetting we...

What a difference the wrong staff or ridiculous store policies have on an establishment. The young female barista flat out refused to add a teaspoon of sugar to a dine in coffee and went on to explain it was store policy… However if I was to purchase a coffee in a takeaway cup, she would gladly add the sugar… I asked if she could make an exception as I too was a a barista and don’t appreciate sugar non dissolved sugar granules in the foam of my cappuccino… she flat out refused… No common sense from todays young generation. I canceled entire order, have shared this experience with family and friends who were regulars and have now moved on… All because it was too much effort to show some customer service for a teaspoon of sugar… I urge you to put those amateurs...