Winghaus Gateway — Restaurant in Sydney

Absolutely the worst experience I’ve had with restaurant staff in my many years of dining out. The hostesses are extremely rude and downright hostile towards customers.

Went out of our way to drive into the city on the weekend to try their wings. Checked to see if it was going to be busy—plenty of reservations available online (every 15 minutes a table is available!). Paid $26 to park in the building, walked up to ask for a table (we could see 4 empty tables available): “table for two?” The hostess says simply “no” and turns around and walks away. A bit in shock, I wait for her to come back with an explanation. “All booked. You need a reservation”, she says. No offer to wait...

Okay. Log onto their website again (it’s now 7:05 pm); make a reservation for 7:15 pm. Reservation is confirmed. I bring the reservation and the confirmation code to the hostess (now there are two there, neither of them friendly or helpful). She glances at the computer and says she doesn’t have my name. Then I show her again the confirmation number and ask what they intend to do with a confirmed reservation that they won’t honor. She says nothing as there are other people with reservations as well and she doesn’t have my name. I point to my name, very clearly visible on their POS system. “You just made that, so I won’t take it”. What about the open tables? There’s just two of us, we don’t intend to stay long, just came for wings. “Those are for people coming in later. We’re very busy.” What do you tell people who walk in normally who say they want to wait, when you’re not too busy being rude to them? “I tell them it’s at least going to be two hours and that they probably shouldn’t bother waiting.”

On our way out we call and ask to speak to a manager. Put on hold for ages...relayed the experience...0 sympathy or remorse from them, either. Before offering a resolution or alternative, we were hung up on. (Somehow, this felt less rude than having someone physically turn their back on you mid conversation in the way the hostess did, but I suppose it’s par for the course at this stage of the evening).

TLDR, Rockpool, you should be ashamed to employ these people in a customer service capacity. We got dinner at Wings n Tins in the end, and their service and wings were both fantastic. I won’t bother coming...

If you’re looking for a fun, laid-back place to smash some wings, sink a few cold beers, and catch the game on massive screens – Winghaus Gateway at Circular Quay is where it’s at!

First off, the wings are insane. You can get bone-in or boneless (both are great), and there are heaps of sauces to choose from – I went for Texas BBQ and habanero, and wow, flavor bomb! You can order them in bulk too, so it’s perfect for sharing... or not. 😏

They’ve also got classic American-style food like burgers, onion rings, and loaded potato gems – all super tasty. Oh, and don't skip the deep-fried chocolate bars. Trust me.

Now the drinks? Next level. They’ve got 40 beers on tap – everything from German steins to local Aussie brews – plus cocktails on tap too (yes, even espresso martinis). Their happy hour (5–7pm weekdays) is a steal: 50c wings, $6 pints, $7.50 cocktails. Can’t go wrong.

The vibe is great – huge TV screens everywhere, comfy seating, and a cool sports bar feel with jerseys and memorabilia on the walls. It gets busy on game nights, but that just adds to the atmosphere.

Staff were friendly, service was quick, and the whole place has that energetic, good-times feel. Great for groups, casual dates, or just grabbing a feed solo and watching some footy.

Definitely 5 stars from me. Will be back – probably...

We arrived, and we entered the room. we were a group of 14 but BOOM we were split apart. We are all a tight knit group of people, and despite us comfortably fitting on one table (which by the way would easily fit 18 people), we were told we were blocking the pathway and had to split the table in half. Let me remind you we are a tight knit group of people, and we did our best trying to squeeze in and make as much room as possible for others, and we received nothing but death stares. Despite the somewhat rude service, cannot complain about the extremely cheap and tasty cocktails. overall a solid 6/10 jight. Only deserves a high score of 6 because we are going to side bar afterwards. We had booked for 14 people but there was not a big enough table provided. ALSOO we were told that we were not allowed to order more than two drinks at a time (bit weird if you ask me) not even in line with RSA. Rude service. Felt highly disrespected. Anyway still a good night. Waiter number 25 was cute so worth it. That’s why we gave it a 6; but not being higher than that. good evening and...