Burger Urge (Wodonga) — Restaurant in Victoria

Usually fantastic. Unfortunately our burgers and chips were not hot. We ordered online, the order was predicted to be ready at 7:02pm 28/ 7/ 24. I walked in at 7pm and was immediatly and politely asked if I could be helped, I quoted the order number and the name Jane. I was told there would be a 20 minute wait, (my wife ordered at approximately 6:55pm)... no sweat, I waited. Soon two bags appeared on the counter, ( approximately 7:02 to 7:05 ), with plenty of others, but the name Jane was not called, the two bags were slid to to the far right and other orders were completed, names called etc. I listened and waited thinking the lass I first spoke to would call me when the order was complete, after all I said the order was for Jane. At twenty past 7 I became concerned the bags pushed to the right, were ours, therefore cold. So I asked another lass if there was an order ready for Jane. I was disappointed when she passed me the two old bags from the right. Knowing the truth I asked her if they had been sitting there for long. Unfortunately she said they had only been "there for a sec." .... I did not want to cause a fuss. It has occurred to me since, after eating the luke warm meal, that what threw the staff was all the people waiting, were blokes. None of us looked like Jane!! The staff could not see a women so they did not call her name. So can I politely and sweetly suggest that when an order is ready, call it out regardless of the perceived genders in the room,.... and don't lie. PS.The burgers and chips were...

My Wife and I have just moved to Wodonga from NSW. We are currently sitting in our hotel room waiting for out CV19 test results with our 3 month old baby.

We ordered some burger urge through a certain app and requested that the food be delivered to reception as reception was going to deliver it to our door. After the food being marked delivered for about 10 minutes I contacted reception to see if they had the food. They did not. To shorten the story, I received no help from the food delivery service and was left foodless and about $50 poorer with a hungry Wife.

I contacted Wodonga Burger Urge directly to see if the food had been returned, but that was not the case. After a quick conversation with a very polite lady I was then handed to the manager. After going through the situation once more the manager of the night (I’m so sorry that in my fluster both Ladies names escaped me) remade our order and had one of her delivery drivers deliver it to our hotels reception.

As we have just moved here I can GUARANTEE that we will be back to enjoy some more delicious burgers. Thank you so much to your wonderful and polite Team that really went out of their way to help us out...

I don’t know what ungodly pact Burger Urge made, but I’m convinced their kitchen is built atop a leyline of pure flavor. The burger didn’t just slap—it open-palmed me into nirvana. I took one bite and immediately forgot my own name. My third eye opened. I could see sound. A single fry made me weep like I’d just watched my childhood dog return from the dead and hand me a diploma. The aioli? Forbidden nectar. The patty? Crafted by ancient beefsmiths in the molten core of the earth.

At one point, the sauce dripped on my shirt and I licked it off without breaking eye contact with the stranger sitting across from me. They nodded in understanding. We are bound now.

Burger Urge is not a restaurant. It is a religious experience. I left my job, abandoned my worldly possessions, and now live behind the dumpster just to be close to the fryer. Five stars isn’t enough. Michelin needs to invent a sixth one and name it...