Cold Rock Ice Creamery Ballarat — Restaurant in Victoria

The ice cream is grossly overpriced. After paying for my two son’s single scoop cups with gunmy bears and my own vanilla cone I had spent almost $25. Were the ice cream of higher quality I would have no problem with this price point, but my vanilla cone tasted like it had been scooped off of the uncleaned floor and both of my sons complained about the measly servings of gummi bears they had received. Undoubtedly this store’s only saving grace was the lovely red-haired lady serving us. She was so sweet and smiley (not to mention, great with the young ones) and her interaction made my entire night, despite my quarrel with the ice cream itself. If that beautiful young lady had been making and pricing the ice cream herself this store would likely be a unanimous 5 stars from the Schiemer family, however in it’s current state I will have to give Ice Cream a 0/5 stars and customer service a 5/5. Averaging out at 2.5 stars, you will be receiving a 3 stars from me today. Consider...

Tried just a few flavours of the icecream: 'Turkish delight' tasted more like plain icecream with rose water and a bit of red/rose colour... why not add some turkish delight pieces for texture... anyone getting this flavour wouldn't object they did. 'Cheesecake' was yellow and frankly couldn't taste even a hint of cheese in it... "yellow cake" would have been a more apt name. 'Ferraro' or however it's spelled to probably avoid copyright issues tasted nothing like Ferrero Rocher and had no texture again and I feel mislead by the name they use. 'Milo' tasted not like the famous Nestle drink but more like the dog. 'Coffee' flavour was actually good but that might be because the rest were disappointing. Your...

This is the second time I've taken my kids in there and felt rushed to order and not only was the girl extremely rude there were boring flavours of ice cream and when we ask for mix ins it was a HUGE hassle. All the staff in there can't even greet their customers nicely or crack a smile. The majority of workers are young and never have a name badge on. Lucky to the blonde girl that served me wasn't wearing one as I would have contacted the manager today about her appalling service. Even my young children said everyone were rude so what does that tell you. Maybe train your staff a lot better but when I think about it why bother when you are the only cold rock in Ballarat you always know you will...