Holgate Brewhouse — Restaurant in Victoria

Called up and booked around 8pm on a Wednesday night to stay the next day which was a Thursday Asked for the room that they advertised as mountain views of mount Macedon Arrived the next day called up to ask for the entrance to the hotel no entrance had to go inside the pub asked for the car park no car park was told park where ever out the front Went up into the room was so shocked there was no table or chairs for breakfast was just a bar fridge with 2 chairs on either side and a tray on top of the bar fridge there was no view of the mountains it was just a window looking out at the road in front of the place and opposite side of the street was just shops and more road. The room was so old run down peeling paint musty old carpet and the room stunk of mould and im allergic too dust and have asthma so i immediately started coughing my partner he doesn't have any asthma and he found it difficult to bear the mouldy smell in the room also. Went down stairs explained too the manager about my asthma he did admit the rooms were old and carpet was old and that it was winter so the rooms were damp . He said it was ok and I could get a refund I said do i need that in writing he laughed and said of course not dont be silly so i thanked him apologized for the inconvenience and left Mind you it was a week night not a weekend. So we left and went to look for cleaner accommodation So after 2 weeks no refund so i called up and spoke with the owner there she wouldnt tell me her name but oh what a horrible nasty lady she was she refused to refund us and said theres nothing wrong with the room that its a bit old and i needed to get over it wow how charming is that telling me to get over it Well if you cant friggin breath how does one get over it . I then asked her about there advertisement claiming the rooms have a view of the mountains she said yeah theyre in the distance i replied no it was the road with cars going up and down Anyways she refused to refund and it was the most horrible nasty conversation she was so rude and abusive Please dont stay here its disgusting old smells of mould and wet damp carpet this place will definitely make you sick and the owner there she is the most horriblest person ive ever had the displeasure of dealing with stay away from this place and this hotel is definatley not 3 starts I will be calling consumer affairs to make a complaint the owners are liars and unfair and not honest they took our money and refused to refund us even though we were told we would be refunded How shameful and how disgusting that they lied to our faces . I found out months later another friend went there and stayed and had an asthma attack and had to leave again the owner she refused to refund my friend who had the asthma attack she had to go to hospital i told her she shud have sued them I will definitely be reporting this place and the owners They're disgusting cheaters liars and thief's stealing people's hard earnt money they shouldn't be allowed to...

I live in the area and have enjoyed many beers/wines and meals at this pub. I met the owner (I think) once and she told me about the history of the place as some of the fireplace tiles match the ones in my house. I’ve always taken friends and family visiting as it a cool venue. I don’t frequent the pub but I’ve probably been there 10 times in the last year. Unfortunately my last experience was horrendous. The first and last time I will ever stay overnight at this hotel. Check in was fine and the staff member was polite and showed me to my room, so far so good. I felt it was a little overpriced, but hey, I was willing to pay and that is not my gripe. I put my credit card over the bar and had a meal and couple of drinks, went to bed. I was told there would be any one working in the morning so I would have to pick up my card the next day on my way home, which seemed reasonable. Some hours after I went bed I was woken up by a staff member and dragged down stairs because my credit card declined payment. I was half asleep, standing there explaining that there shouldn’t be any issues with the card, while they were on the phone with my credit card company. I was treated like some deadbeat backpacker! I travel all over Australia for work and have never been treated with so much disrespect at any hotel/motel I’ve visited. To wake someone up because they were having issues with the card is unbelievable. For a moment I thought they were going to kick me out of the street right then and there if I couldn’t pay. Finally the credit card company said there wasn’t any issue and the payment was finally put through. I do not know what the problem was, but I didn’t get a sorry or anything other than a receipt for the bill. I just can’t recommend this place due to the total disrespect and terrible attitude of this single...

I feel as though this review is very necessary. This business has alienated the local people and their staff with this not taking cash business and now they think it's okay to only take exact change because you don't want to have a float in the till. Cash has been taken as payment for a very long time and for you to say that it's safer not to have it is an insult to your staff. As a hospitality worker myself I know how much drama this caused during covid and how much I myself was treated poorly by people who weren't happy about it and I wasn't either. I would never work at a business that would make me feel like a thief or insinuate that I can't be trusted to do my job and handle cash. This now means if people do pay cash they won't receive any change and the staff won't receive the tips either because oh no we don't have any change to do it. To think you would rather pay ridiculous fees and put that on to the consumer with no other viable option just proves you're not community minded and all those grants that went towards helping you develop your business and hire local people went to hiring migrants and not supporting the community at all. Sold out your products to the Chinese and don't trust your staff. Food is terrible and the owners think they're better than you and make you...