Hungry Jack's Burgers Mildura — Restaurant in Victoria

I have been visiting this store on and off for about three years and have heard & read some bad reviews. However, my opinion does not mirror this.

I accept that 3 years ago, general house keep was not as desired and and service could have been better. But over the three years, this store has improved immensely, especially with cleaning.

Even at busy times, the attention of staff and immediate response to cleaning of tables, spills on floors, signage, and interacting with customers while doing so is just what any establishment wishes for. There are franchise procedures for doing these activities and surely the staff know them enough that they do not need the Managers direction.

Congratulations to the Management and mostly the staff who have worked with such commitment to bring this Mildura store up to this standard.

Standard of cleaning can be established by looking for water wipe marks on tables and mop marks on the floor and at this store there s no trace of wipe marks or crumbs lying in corners.

One of the cleanest restaurants I have seen, staff friendly and efficient. Got a coffee this morning and commented about the clean floor, and it so happens that the Manager last night chipped in to mop up and did an awesome job and while showing true leadership.

Its not everyday we see a Manager get down and dirty, such modesty.

Well done guys..:)

And now 4 months later, got in here for a quick breaky and I see consistency. It's not everyday you seen fast food joint so spotlessly clean.

Well done to the...

WORST CUSTOMER SERVICE POSSIBLE. Especially the second encounter. Mid afternoon today was the 2nd time I went there in a week. Both times VERY disappointing service.

On the first occasion 8am midweek, I ordered an egg & bacon muffin, hash brown & coffee. The MOST BASIC of mainstay breakfast items. The place was very quiet with only one other car. These basic items were not ready, and being told to pull over & wait, I waited 6 - 8 minutes for my order. So much for fast food. Had I have known the wait was going to be this long, I would not have ordered in the first place. When the food did finally arrive the muffin had obviously been microwaved. Hot - yes, VERY soggy - YES. Yuk.

On the second encounter (Fri 10th Dec - today 3pm), I ordered a burger and fries, clearly stating after the fries, "that's all thank you". After this clear communication I was asked, I kid you not, FOUR times "Would you like a drink with that?. Each time I replied "I'd just like the burger and fries." Each time the APPAULINGLY TRAINED attendant asked she kept getting more aggressive, finally SHOUTING the cost of the two items at me. I drove off in DISGUST. I will never pay for a meal with such bad karma attached.

Postscript: 10 mins later I had a beautiful, fresh meal available without waiting from KFC served by an excellently trained service professional.

Hungry Jack's has lost one customer forever. Rudeness should NEVER be a part of a food...

I only expect so much from big chain fast food outlets, but Hungry Jacks Mildura has really slipped quite significantly on quality of both food and service in the last decade. The service quality feels very slap-happy and that customers are quite an inconvenience. It seems Hungries either doesn't provide enough training to instill confidence, or simply doesn't employ enough staff to appropriately cover shifts. Either way, staff seem almost eternally stressed, miserable, and distracted; causing all the service problems that inevitably go along with that. The food quality is extremely variable, mistakes are common, resolution usually not worth arguing for, and receiving noticeably raw chicken burgers during slower periods of trade has significantly affected my consumer confidence. The atmosphere has always been a bit seedy, but it now feels like the kind of place you wouldn't really want to be after dark. Cleanliness of the dining area is usually pretty atrocious and the post-renovation feel is not good, with a big dark woodgrain box now engulfing more of the dining space and making it feel like staff have barricaded themselves away and left the dining area to go to...