The food was okay… chips were fresh but the burger was poorly assembled. What I was extremely disappointed by were the workers and the environment of this restaurant. Firstly, we come in at a quiet time, we pay at the kiosk for it to not work. So we go up to the counter and ask if we could get a refund and said that we’d receive it within 48 hours so had to pay up at the counter. Mind you, this happened to a few other people and they expressed their concerns. (They did not turn the kiosk machine off to prevent this from happening again). While we waited over 20 minutes for our order… the front service staff were not doing much; which is expected because kitchen were prioritising drive through orders… but that’s the problem there. The kitchen was extremely backlogged with burgers causing the OPEPE percentage to be below 30% which isn’t acceptable at all… all cars coming from the booth were up to 8 minutes and were being parked on 10 minutes which caused drive through to block. Only two holds were run out during my time being there. What was crazy is that all the back floor staff were extremely slow and just didn’t seem like they cared at all. Now back to front counter. Because of drive through being blocked… more costumers and delivery drivers were coming in and having to wait over 20 minutes for their food. Which caused the TWO front counter staff to be incredibly stressed without being able to really do anything. One of the employees with blonde braids yelled at a delivery driver because of the stress. Costumers were getting impatient and mad from 1: the kiosk taking the money and the order not going through. 2: having to wait so long. 3: staff being extremely careless and fast paced. Not once did I see a manager come in and help front counter OR drive through which is absolutely disgraceful. A manager role you’re supposed to help positions when needed, make sure your staff are SAFE and OKAY, and make sure that BOTH drive through and front counter and running smoothly. I know this hungry jacks will either be under new management or the whole store itself will shut down soon. But take this as a little advice. As a fast food restaurant whom is placed right in the heart of Bendigo. You need to ensure that all things are running SMOOTHLY and FAST. Not only do you have locals and regulars coming in… you also have tourists coming as well who expect a nice experience.