KFC Shepparton City — Restaurant in Victoria

Went in on Tuesday to get some lunch takeaway, got back to work and found the burger had cheese on it when I had asked and the receipt showed that request. I phoned up to notify the store and they were great about it, asked me to come back when suits me for a replacement burger, I though that was great. Went back in today for the replacement and the replacement burger also had cheese on it, it was quiet disappointing to see, I entered the store again for the 3rd time to notify the staff member, she quickly grabbed it to go fix it and I assumed make a new burger, once handed back to me I asked is it a new burger or did you just take the cheese of because of an allergy I can't have any cheese, she mentioned it was a new burger and there was no cheese in it. Well wasn't I disappointed again when I checked it, it was the same burger with most the cheese taken off but still had some in the burger, I went back in for a 4th time to request my money back.

A disappointing visit, and I must say it will most definitely be the last.

To make a mistake once or twice is fine we are only human but then to lie stating its a new burger when it clearly wasn't and still had cheese in it. That's the disappointing part that got me. Why lie to a customer? Is it that hard to just make a new burger? If I was to eat it and end up having an allergic reaction is it worth paying all my medical bills for a little lie and the cost of...

(Disclaimer - somewhat long and detailed review) After some, frankly, terrible reviews, I was hesistant to go here. However, my partner and I braved it to see for ourselves. We were suprised at the cleanliness of the resturant after the reviews, luckily it was good for us. The service was decent, with only one small mistake (which, as someone who has worked at KFC can tell you, can only be achieved through the help of an efficient manager). But, when our food arrived (within about 5 minutes), a young male worker was more than happy to fix it up very quickly for us, without complaint. There was only one manager to be seen, who appeared to be doing work with the staff to complete drive through orders. The food quality was decent for a KFC resturant. The chips were reasonably fresh and seasoned. The popcorn chicken and potato and gravy were also fairly good. The zinger burger and some of the new BBQ chicken pieces, my partner claimed to be somewhat dry and bland, aside from the BBQ sauce on the products. Some of the young staff members who had finished/not started yet, were seeing mucking around by closing an entrance door on each other. Overall, it was a fairly...

If I could give it a 0 star, I seriously would and that’s being generous.

This is by no means an attack on the staff but something needs to be done to rectify my opinion on this store.

As an interstate guest coming through for lunch I was incredibly put off by the state of the store inside. It was filthy, there empty cans of alcohol present next to the ordering stations and the screens had layers of filth on them so I avoided using that. There was literal faeces on the inside of the toilet door and also on the actual toilet roll rack as well.

The floors were sticky and you could see they had not been swept or mopped in weeks, if not months.

If I hadn’t ordered before seeing this, I would’ve just walked out and gone to Hungry Jacks next door.

Wouldn’t hurt to check your car park as well, walked through a nice used nappy in the first car park space right next to the front door. Pair of undies in another car park space too….

This should be a serious wake up call, this stores health standards are well beyond what is acceptable. Clean...