Quality Hotel Parklake Shepparton — Hotel in Hume

Just want to bring this to management.

We had a horrible experience at check in with Lauren the receptionist last night and what a shame. The location is lovely and the photos made it seem so nice but it stop there. Having beautiful pictures like many others said in the reviews does not make up for the down right rude and unprofessional staff. Almost no customer service and absolute lack of common courtesy. The receptionists Lauren on 26 July at 5.45pm spoken to me in such a condescending, disrespectful manner. I got drop off in front of reception that what people do when arriving at hotel. Not even step inside she yelling in such rude and disrespectful manner “move your car, move your car, move your car!!!!”! I explained my husband just dropping me off my kids are in the car. It’s really unnecessary. I have hurt my ankle a few day earlier and I asked nicely if any chance she have room drown stair available again yelling at me you should have call & NO WE DON’T !

Next I ask for directions to the room by lift just respond with annoying voice behind reception upstairs on the opposite building. Ask if she have the map she said NO and not even try to help.

So I went next door and ask a bar staff who thankfully friendly and happy to point me to the right direction. When Lauren the receptionist saw that she try to stop him!! I get into argument with Lauren as she couldn’t be more unprofessional and such terrible person and personalities for the job. If she was helpful I wouldn’t have to asked bar staff!! I have to apologise to the young bar staff this is really unacceptable. We paid $240+ a night to be treat like this!! For god sake you should not be in customer service Lauren!! What a disgraceful experience of the hotel and first time in Shepparton.

The entrance design could have been designed better with visitors car park for check-in guests next to the reception.

I would not recommend this hotel to anyone. The staff at receptionist “Lauren” who clearly should not work in customer service roles . I will be making sure to tell as many people on as many review websites to make sure no one else’s weekend away is ruined...

Lauren the receptionist 😡🤬||What a horrible experience at check in and what a shame. The location is lovely and the photos made it seem so nice but it stop there. Having beautiful pictures like many others said in the reviews does not make up for the down right rude and unprofessional staff. Almost no customer service and absolute lack of common courtesy. The receptionists Lauren on 26 July at 5.45pm spoken to me in such a condescending, disrespectful manner. I got drop off in front of reception that what people do when arriving at hotel. Not even step inside she yelling in such rude and disrespectful manner move your car! I explained my husband just dropping me off my kids are in the car. It’s really unnecessary. I hurt my ankle a few day earlier and I asked nicely if any changes you have room drown stair available again yelling at me you should have call & NO ! Next I ask for directions to the room by lift just respond with annoying voice behind reception upstairs on the opposite building. For god sake you should not be in customer service Lauren!! What a disgraceful experience of the hotel and first time in Shepparton. I have to ask a bar staff who thankfully friendly and happy to point me to the right direction. When Lauren the receptionist saw that she try to stop him!! I get into a bit of argument with Lauren as she couldn’t be more unprofessional and such terrible person and personalities for the job. I have to apologise to the young bar staff this is unacceptable. We paid $240+ a night to be treat like this!! ||The entrance design could have been designed better with visitors car park for check-in guests next to the reception. || I would not recommend this hotel to anyone. The staff at receptionist “Lauren” who clearly should not work in customer service roles . I will be making sure to tell as many people on as many review websites to make sure no one else’s weekend away is ruined...

We strongly recommend missing this place!! Concern for your health!!!!

Obviously a party room!

So disappointed with the room! We had travelled for 10 hours and choose this place for convenience and a reasonable google star rating. Girl at reception was under par in presentation, scruffy uniform, lack of knowledge. We asked for a room with a bath, which was actually the only type they had left. Then she said the room was on the highway and it might be noise, when asked how noise the reply was I don't know (obviously know your product well). While this was happening an elderly couple, the gentleman with a walker wanted to be seated in the restaurant, to be told that it was at capacity and that they would have to wait outside. Outside was by the way a car park and it was 6°C! There was room in reception which was not part of the restaurant! Bad form indeed. To my amazement they waited patiently!

Once in the room we were appalled! There was a strong lack of cleaning ethics. I wiped down everything you would likely touch that could spread COVID19 with our own sanitised wipes which I used a quarter of our pack (large one bye the way). The wipes were extremely dirty!!!!!There was spilt dried coffee stains on the coffee table and hotel guides.

This made us bypass using the spa bath! And check the bedding! Sleep uncomfortably! Glad to leave at 5.00am the next morning!

How would I clean the place??? Well a box of matches would come in handy!

I'm never this hard, but once I started I couldn't...