Criniti's Karrinyup — Restaurant in Western Australia

My sister and I dined at the Karrinyup venue yesterday evening. We were quite excited, given the place appeared very full and buzzing. Unfortunately we returned home feeling ill, ripped off and extremely disappointed.

Upon arrival, we were led to a table outside in the back and handed two food menus. We then received a bottle of water (note: no glasses) and one plate. We had to wait for about five minutes to catch someone’s eye to ask for a drinks menu, and then over another 10 minutes later for someone to take our order. This also only happened because the large table behind us became irritable at the slow service and stood up out of their seats to grab someone’s attention to be able to order. We ordered bruschetta, truffle and Parmesan fries, salt and pepper squid, and two cocktails.

Whilst waiting for the food, we flagged down another server to ask for glasses for the water. I poured it and took a sip, and then noticed the floating brown specks in the bottle of water.

The bruschetta was brought out first, but to the wrong table. After the server checked with the surrounding tables, we had to flag her down to advise her that it was our dish.

Ten minutes later, our other two dishes were brought out. Again, to other tables. Again, we had to flag down the servers to advise them that it was our meal. When placing down these dishes, the server tried to take my plate with my half finished bruschetta on it, to which I responded that I was still midway through the meal. Regarding the quality of the food, we couldn’t bring ourselves to finish either of the latter dishes. The chips were, quite honestly, a rip off for $18.90. Overcooked and lacking in Parmesan and any flavour, we were very disappointed. The squid was oily and overcooked, and left me feeling ill and squeamish the entire night. My sister ended up waking up midway through the night with food poisoning.

Our drinks were brought out about five minutes after our mains. For the third time, they were taken to the wrong table. For the third time, we had to flag down the servers to advise them that this was part of our order.

Just when we thought it couldn’t get worse, our first sip tasted overwhelmingly like hand sanitiser. We flagged down another server to ask for lemonade to be added to try and make it palatable.

During this time, we noticed the table behind us repeatedly ask for their missing meals, and noticed servers delivering other meals to the wrong tables.

I understand teething issues are inevitable, and training new staff can take time. However, this dining experience fell in far below what anyone could and should expect from a ‘multi-award winner of 'Australia's...

On my birthday, me and friends decided to go here on a whim to taste some authentic Italian food. Best choice we've ever made.

I ordered a parmesan & truffle chips as a starter (just to see what it tasted like), a penne genovese as a main and cannoli for desert. My friends ordered salt & pepper calamari, garlic crust and a mozzarella pepperoni stick as a starter and a margarita pizza, spaghetti & meatballs, a pizzaiolo loaded chips, a peri burger and a cheesy bacon loaded chips as our mains. We also had a glass of apple juice and a litre of cola which we later refilled.

Unfortunately, we underestimated how MASSIVE these meals were going to be. The mozzarella pepperoni stick itself was 1 metre long. And the sheer amount of food was overwhelming. Despite this the food was very well made and was obviously done with care. Every bite of my parmesan & truffle chips was very tasty and filling. It was at this point once all the starters had been brought out that we might not have enough room on our table and we started to dread the mains.

Then they brought the starters. For a restaurant that was very busy when we were there, the food came out extremely quickly and each main still tasted high quality. But now my friends and I were panicking about how we could fit everything onto our table. That's when the staff came over and gave us another table to place all the food on. They were extremely nice while doing so.

We ate for a while but realised it was getting too late and yet again we started to panic because after almost 40 mins we had still barely eaten all of the starters, and the mains had still not been touched. We really didn't want to waste the food so we decided to ask the staff if they had takeaway boxes we could use. Not only did they bring a lot of takeaway boxes for us to use, but they were also extremely nice and pleasant about it.

Now it came for the most dreaded part. The bill. The original price was going to be $300. A massive amount of money we knew we couldn't pay. But yet again, a staff member gave us a member discount lowering the price to $270 (an amount we could pay). And so we paid, took the food we had placed into takeaway boxes and went.

I absolutely recommend this place, we came here on a whim without a booking but was treated very nicely by the staff and the food was excellent and came out quick. Please come here its genuinely good (just make sure you don't order too much...

I’m so upset to be writing a negative review after enjoying food at this restaurant several times in the past, but after the experience I’ve had I feel compelled to advise other people. We arrived a few mins early to our booking host at the stand was lovely, after being sat we were asked what we’d like to order, ordered our sides (wood fired bread) and some drinks and asked if we could wait to order our mains as we’d like to eat sides first, was told this would be no issue and our sides would be out shortly. I’m a type 1 diabetic and have to pre administer my insulin before eating so as I was told it wouldn’t be long I did give myself insulin. We sat for 30 mins on an empty table with no one checking in on us, it was only after I went to get up to ask what was going on we were laughed at and advised they had given our food to the wrong table. From then on the original server avoided our table shooting us dirty looks and quite frankly being a little immature. A different waiter then brought out our mains only 5 mins after the original starters came out. It was missing my side which I had paid extra for so I politely asked if the order had gone through and if it was coming. The new waitress ROLLED HER EYES AT ME and said yup it’s coming while her arms were crossed. Was entirely inappropriate and rude. From there none of the wait staff checked in on us or asked if we needed anything, I again went to get up out of my seat to ask for assistance for to go containers for a male member of staff to lean over two tables to essentially throw the container at us. I am genuinely so disappointed and upset as I love the food here and up until now have had no issues with the service, I’ve worked in hospitality for many years. I spent 130 dollars on cold food and terrible service, when I went up to the host stand to pay they essentially just wordlessly waived an eftpos machine at me didn’t even make an effort to address the service I had received. I was never once inappropriate or rude, but did ask the host where I could submit feedback due to the dangerous and abysmal service I have received tonight to be told “so sorry darling maybe on the app??” I don’t believe I will be back which was sad as I was originally intending on en mass ordering food for myself and my fiances engagement party, tonight was supposed to be to try some of the food we wanted for our guests and will sadly have to...