Crust Pizza Subiaco — Restaurant in Western Australia

I wouldn’t bother with this place…. Just ordered our pizza from here through their own web portal. They had an offer for a free garlic bread and coke on orders over $45. Sweet. However the order arrived with no garlic bread and coke, even though it was clearly on the order our end, the driver argued with me so I said I would just call to fix up the obvious error. Called them and spent 10 minutes arguing with someone who clearly didn’t understand what I was saying (language barrier) and was eventually told by the manager that I must have made a mistake. The offer clearly states free garlic bread and coke. They didn’t offer to rectify the situation. I would have driven over to pick it up. It’s no longer about a garlic bread and coke. As a customer, being told you are wrong by someone who clearly doesn’t understand English well enough to comprehend the problem is not cool. It’s a simple error, easily rectified. Never going back. I would go somewhere else if I were you as well. We should have gone to Domino’s…….

*edit It’s not an assumption when I was the person communicating with your staff which all seem to be in customer service roles when English is not their first language… Keep digging… I asked for a number to text a screen shot too and emailed you a screenshot…. The phone call I made was to fill you in on the fact that the coupon was in the cart but not going through to your system. The delivery driver didn’t even give me a receipt and said she would need to go back to the car to get it. Is that common practice? Not giving the customer a receipt? Someone calling you to inform you of a problem should not be met with “well it must be your fault” and then you say in your response that I was not the only customer that had that problem. Keep digging deeper instead of apologising and fixing the order…. It was a garlic bread and coke…. Don’t do coupons or offers if you can’t make good on the offer…. Also, blaming the customer isn’t a good look and perhaps you should pay your staff more so they care even a...

This branch refused to honor its catering options which are online!

When I tried to submit a catering order for approx 11-13 pizzas I was prompted with an error message and to go into store. I emailed the store and showed them a screenshot of the error and the pricing for the pizzas.

I went down to the store and told them if they had received my email. Nope, apparently not.. They then went out the back and told me they saw the email and happy to do the order and pay in store.

We went through the pizzas I wanted to get and to be told a completely different price. I told the lady that my screenshot showed a different price. She CONFIRMED but said she couldn't honor the pricing. She then called her manager to then tell me "We cannot offer this catering option" and proceeded to charge me FULL price for all the pizzas despite saying this is their 'catering' option when I have previously done the same thing with cheaper pricing.

While they taste great, I cannot support a local business that is doing a dodgy practice which will be pressed to ACCC should this not be resolved with their head office (Which I am still waiting for a reply...

I asked the staff a few questions about toppings before placing an order and they had absolutely NO idea regarding there own products.

I then placed my order and waited, and waited, and waited, about half an hour after placing my order the staff realised that my pizza had been sitting on top of the pizza oven and just left there and NO ONE bothered to inform any other staff or me that the pizza was ready and had been on top of the oven for over 20 minutes.

All I got from the staff at Crust Subiaco was a " I'm so sorry " Absolutely unbelievable. No service recovery at Crust.

It was like the staff had no idea what they were doing and had to told what to do constantly by I assume the manageress who was flustered regarding her staff.

By the time I got to my hotel 5 minutes later the pizza was luke warm and far...