Hungry Jack's Burgers Dog Swamp — Restaurant in Western Australia

I am disgusted with this store, I go back because its for my son and its disability, they are closer than maccas' no way from here on in.. I couldn't hear properly on that mic.. I got up to the front and well the usual girl is laughing at me.. the milkshake they had there on of the boys took it and it didnt come back for a while then it turned up half empty on the side to fill it up, a huge blonde girl topped it up but it is runny it doesn't look right so I never gave it to my son. I am having it analyzed so we will see what they did. I even questioned a staff member but in lying to me he was having trouble not laughing. I did inform them I don't eat this crap its for my disabled son who does. I made him a milk shake there is something in that.

here is their answer to what happened just a standard email: Company reply (1/21/2015 1:35:49 PM Western Australian Time) Dear Jenny Salmon,

We appreciate you taking the time to contact Hungry Jack’s.

We’re sorry to hear you had an unsatisfactory experience at our restaurant. We want every visit to Hungry Jack’s to be a satisfying one with high-quality food and great service. If we fall short of this, we appreciate you letting us know so we can find the problem and address it.

We value loyal customers like yourself and hope to have the opportunity to serve you again soon.

Rajen Koradia

now the person that served me refused to make a fresh drink when I realised it had been tampered with .. what one of them had done was pee in the drink this is why it went away full and came back to the machine half full. The staff were laughing, I did not give that drink to my son but I am taking this further, I have photos of the drink so it can be seen I did not...

DONT ORDER VIA THE APP. Ordered 2 Big Jack burgers (it was an app-only deal) and selected the pick up from drive thru option when I arrived. I drove to the speaker and quoted the order number, they told me they didn't have my order. I said I definitely placed it, drove to the window and showed them the order confirmation on my phone. The rude lady I was dealing with told me she couldn't give me the food because she didn't have the order at her end. After looking at my phone she told me I had placed my order for 10pm and it was my fault. I told her it was placed at 10pm EDT, aka 7pm Perth time, aka now, and that the app said my order was ready. She kept telling me they didn't have the order, I asked if I could cancel the order and she said no, not her problem, go away. I applied the handbrake and said I wouldn't be leaving until they gave me my burgers as the app had already charged me for them. She told me that they couldn't give me the burgers because they didn't have the meat for Big Jacks. I suspect this was a lie to make me go away as quickly as possible, what kind of burger shop doesn't have meat to make two beef burgers at 7pm on a Friday? She kept saying she couldn't help me because they hadn't received the order at their end. After I insisted that I wouldn't be leaving without a refund and lots of back and forth she eventually refunded me in cash. Terrible app, terrible service, I will never be ordering through the app or visiting HJs Dog Swamp (which happens to be my local)...

4 years ago I ordered a cheeseburger to take away. I got horrific food poisoning for 2 months. Since then I have been sick EVERY DAY FOR 4 YEARS!! I had to quit my job, I have spent thousands of dollars on doctors visits and specialised tests. I have had so many blood tests that it's scarred my arm. Last month I had surgery. Several biopsies were taken. This week I found out I have a stomach bacteria. Caused by YOUR STAFF not washing their hands after going to the toilet! One of your staff members is/was a carrier, and this bacteria is highly contagious through injesting feces and vomit. 4 years of my life wasted over a cheeseburger. I am now on 8 pills a day for 3 months to try and kill off the bacteria as best as possible. It might not work, and I could be sick for the rest of my life.

If you have eaten here and have been sick for a while, please get tested! I was in 6 weeks ago as my daughter likes the burstees drinks and the same staff who gave me the cheeseburger are still working there!! WASH YOUR HANDS!! Absolutely...