Koko Black Claremont — Restaurant in Western Australia

What a shame since the boss left to go to Karrinyup. The reason why I come here to spend several hundred dollars is because the boss is very kind and friendly, provides an excellent service.

However, now there was a short angry lady who is in charge of all. At the very beginning, I already explained very clearly I want 4 extra boxes besides 4 boxes of chocolates. I will pay for that and I want the decorations.

At the end, when I paid for those chocolates, this short lady came out to say they can’t sell me 4 empty boxes unless I paid $54 for each box. I said I have explained very clearly, if you can’t do it, tell me at the beginning. So I will change the size of chocolates since I wanted to big enough box to put other gifts. If you can’t sell the same size of boxes, I wouldn’t buy this size of chocolate.

And I need to pay extra for they so call leaves decorations. If need extra, please also let customers know at the beginning.

The short lady said I didn’t talk to her so she couldn’t do anything. But actually their team member already discussed with her. And if she is the manager or she is in charge of all, she should stand at the checkout to keep an eye on the stuff.

I am happy to pay and happy to tip. But I wouldn’t recommend anyone to come to this shop if this is the service. It is horrible and low quality.

I have Koko black chocolate since I was in Melbourne 2017. Never so...

Visited for the very first time on Friday, 1 Sep to browse for a father's day gift. Have not even tried the chocolate yet and did not have enough time for a drink at the cafe but giving 5 star rating for the visual delectable variety offered and most importantly, the excellent customer service by Amelia. She did everything well from greeting and offering to assist me, and after a few minutes of browsing she promoted a few items as she had observed that I was in careful consideration. Yes, I couldn't decide as there were too many choices! A while later she again promoted another item and offered to let me have a taste to help in my decision making. She did it so politely and so subtly, she was being an excellent sales promoter and I knew if I stayed longer I would buy more! I wouldn't put it down entirely to staff training because how she served me was definitely beyond what books and training can give. She has a flair for customer service and I hope the organisation knows it. She's a keeper! I will be back to dine...

Received a box of Koko Black chocolates for mothers day. I’m sure they were expensive as my boys know I love very good chocolates. Sadly these were NOT quality chocolates. I feel annoyed they wasted their hard earned cash on these chocolates. They were not glossy, like all good chocolates, far too thick and did not melt like butter on the tongue. They did not taste particularly nice either, the fillings being difficult to define. My boys couldn’t remember what they selected, except a couple of obvious ones, but the rest all tasted much the same, ordinary. The honey one was extremely floral, like cheap perfume, could have been very nice if they had of used Jarrah honey, for example. The salted caramel was way way too salty, with a big sprinkle of salt on the top, just awful. The chilli chocolate was a lot more spicy than what you would imagine it should be, I like chilli, but it really did not have any flavour, just heat. Very disappointing, it shouldn’t be that hard to make good chocolates, which these...