Niche Bar — Restaurant in Western Australia

Went there tonight and had a terrible experience. We purchased a Scoopon and called to booked in for dinner. At the time I booked, I specified my scoopon number, that it was for $150, and that it was a special date night for my wife and me. Our booking was locked in by their staff member with full knowledge of all of the above details. We drove 40km to be there, with my wife having spent the whole afternoon getting ready, and when we came through the door expectantly, we were in for a nasty surprise. We spoke to the floor manager in the restaurant, informed him that we had a booking, and confirmed the Scoopon number that he already had in his system. He subsequently informed us of several issues;

We had mistakenly booked a scoopon that could only be used with 4 people. We were unable to use it between 7:30-8:30 on a Saturday night. They were unable to offer us any value for our Scoopon voucher at all, not even our initial purchase price.

We were shocked at this point, particularly given the fact that they knew all of this prior to our booking, offered no solutions, and refused to give us any value for our scoopon purchase price. The icing on the cake was the rude and pretentious manner with which we were treated and the blank stares when we asked how we could make the best of the situation. Shocking treatment by the floor manager, worst service we’ve experienced in Perth by a good stretch.

NB: it should be noted that when we called back to get the name of the floor manager, we spoke to Tiago in the bar area who seemed more accommodating, and offered to rebook us for another night. Whilst this went some way to addressing their lack of grace, it would have been a night ruined if we hadn’t been able to book with the gorgeous staff at Down-The-Hatch in Joondalup. Thanks for saving our...

Saturday night a couple of my friends and I lined up at Niche Bar waiting to get our ID’s scanned. Seemingly, one of my friends had a history of conflict with the lady scanning ID’s (victim of the situation and didn’t occur within her working environment). Once at the front of the queue the lady bellowed ‘I don’t want any trouble tonight’, my friend responded before even realising who she was ‘I don’t know who you are why would I cause trouble’ then only to respond ‘that’s it, these girls will cause trouble’ and exclaimed that we weren’t allowed in. Using your employment status as a means to end someone’s night, or make them feel uncomfortable to even think of attending the bar because of a personal vendetta, completely unrelated to their professional environment is immature and unacceptable. I don’t believe that this ‘power play’ was professional or the correct approach to adopt as it has now affected my views on the bar. Admittedly, after the incident I didn’t approach the situation in the right manor myself, as I demanded a sit down with their staff, however the response I was given after clearly expresses their clear lack concern and care regarding...

A friend of mine introduce me to niche bar and I was hooked from the first visit. I have then invited different friends to join me and they got hooked too and also invited other friend. I guess once you go Niche bar can't go back. I can't believe I have been missing out on a good place like this , is almost like where you been all my life. Honestly I seen the place lots of times but I did not pay much attention I wish I did earlier but all good now I have made another amazing discovery and I will keep going to Niche bar for fantastic night no dramas . Most of the people that goes to Niche bar are mutured and dressed nicely and just want to socialise and have fun. I love Northbridge but honestly when you're in Niche bar you can feel the difference is like you have move a level up no disrespect to Northbridge because I have lots of fun as well depending on where I go.The music good and good vibe only no dramas so I will be back again...