Pepper Lunch — Restaurant in Western Australia

DO NOT VISIT! GO LITERALLY ANYWHERE ELSE!!

On the 3rd of March, 6:20pm I took my mom to this place because I heard it was actually quite nice. Upon entry we had the most (and I mean this politely) brain dead server, that genuinely didn’t seem to have a thought between his eyes. Every question that was asked resulted in “just check on the screen”. A lack of humanising element for the restaurant, they clearly only care about the customer’s money. After a 15 minute wait outside with my mom, after we ordered the wagyu fried rice and the kimchi chicken fried rice, the wagyu came out. The pieces were thin and borderline indistinguishable to regular beef scraps, the amount of beef was minuscule in comparison to the pictures displayed. Atleast there was an ungodly amount of corn on top, I guess. After waiting 15 minutes, we were still waiting for my moms food to come out and at this point i was already severely disappointed by the customer service along with the mediocre food. I wanted to eat my food while it was warm, and was severely disappointed that I wasn’t able to eat alongside my mother. So I started eating. After about 3 mouthfuls I found a long blonde hair in my food, which almost made me vomit. I brought the food in and tried talking to the staff but both of them were blatantly ignoring my presence and it was the chef (with obscene blonde hair and no hairnet) who told them to consult me. I immediately demanded a refund on the meals, which the chef obliged. I believe that was the only positive experience to have from this restaurant.

Dear Chef, As a fellow member of hospitality, please receive my advice in a constructive way.

When preparing food, you MUST do it “table at a time”. Since people in groups are not simply visiting your restaurant “to eat”. They are visiting to eat TOGETHER. And when you have a big amount of hair on your head with a cap that BARELY covers 20% of it, do the CUSTOMERS a solid and wear a bloody hair net.

DO NOT VISIT, DO NOT WASTE YOUR TIME OR MONEY.

Picture attached doesn’t look bad at all, but the beef was just thin scraps- at no point was I able to differentiate between it being wagyu or generic.

HONEST RATING - Overall experience - .5/5 stars .5 was earned when the refund was provided.

Customer service - 0/5 stars You need to reevaluate your employees in the front. The boy was absolutely useless in information and the girl was truly ignorant. Please look into finding quality workers who represent the store in a better light. Not people who are there just to make money and get through the day without a single regard to customer satisfaction.

Food Quality - 1/5 stars Not much to say here, hair in food, pieces of beef too thin to recognise as Wagyu, unseasoned beef (sprinkle of...

started to order and asked if there were any nuts in the food we ordered. the lady serving us already looked annoyed just at the question and kept walking off annoyed and going to do other tasks mid conversation and just told us to wait. staff continuously said there were nuts with confidence and continuously said there were nuts in garlic and garlic butter??? asked for a chef and the lady serving us walked to the back and started complaining about us right in front of us and all the staff were just there laughing at us for asking about nuts when im anaphylactic and could die? chef came out and said the same thing that there were nuts but none of them could tell us which nuts. asked to just see the packaging which had no nuts at all and the chef literally said “there’s no nuts but there’s soybean”. ???????? like how have u managed to become a chef when u don’t even know what a nut is? the chef and all other staff looked mad and disrespectful the entire time and still didn’t apologise when they were wrong to say there were nuts in the first place. they literally went from saying yes there’s definitely nuts to yes there’s definitely traces to yes there’s soybean?? like hello? rudest staff i’ve ever...

I’m only giving three stars because Ive eaten here many times without issue. But the most recent time we went the chef served my friend pork instead of beef. I don’t even think they have pork on the menu normally. When we questioned why it looked and tasted like pork we were told that’s what beef looks like when it’s been drained of blood. A couple of minutes later the waitress returned and apologised to us saying that the supplier had indeed supplied them with pork and that it was actually pork on the dish. To be fair, the restaurant has not got its halal rating yet (apparently they are in the process of getting it) but a mistake like that could potentially be problematic, especially since pork cannot be eaten as readily if it’s not cooked properly. We were both surprised the chef could not identify the difference between beef and pork - and tried to pass it off as “beef that had been drained of blood”.

In the restaurant’s defence, they apologised and provided a meal free of charge. But the situation could definitely have been a lot worse if the mix up had occurred to someone who could not...