Established counter-serve chain specialising in roast chicken, plus burgers, chips and salads.
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Just went through the drive through. No customers except 1 at counter and 1 car behind me. Sat at the window for 14 mins. Watched 3 girls serving horsing around with each other in plain view. No interest in customers or working! Eventually a guy comes and sees us there waiting. He had to ask what we ordered!! At the 15 min mark now order finally comes. 6 piece fried chicken box arrives as box of little wingettes. Stine cold! Burger not wrapped and looks like it was thrown together. Stone cold! Chips stone cold. Guy denies delay and is rude. Call them on phone and told "oh well" next time you come in we will replace the chicken pieces we can't do anything else. Horrible service!! Food quality just as bad. Don't go there!!
Extra note. Just opened chicken roll. 2 very skinny strands of chicken. Virtually just Mayo!! And...
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Wrong order supplied. When I rang and complained and asked for the correct order be supplied. I advised Matthew at the time that as we had to go back to collect the amended order I would not be taking the incorrect order as I felt it was the least the branch could do. Anyway on collection my hubby had to repeat twice what the issue was. The girl taking the information, went into the kitchen/wherever and was heard repeating what she been asked, comes back out and asked what the order was AGAIN! I again rang and asked what the problem was for Matthew to rudely tell me he wasn’t sure what he was told??? He wouldn’t take responsibility when I repeatedly said that he’d been advised. Long story short- will not be going to the Joondalup Branch again and will happily recount our experience...
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On New Years Eve, my family and I decided to visit one of our local beaches here in Perth, so we decided to stop at Red Rooster in Joondalup for some chicken. I was greeted by two lovely young ladies as I stood at the ordering counter. I was served by Olivia and she was very helpful to me. The chicken was absolutely gorgeous! It was so fresh and delicious. We enjoyed our chicken at the beach and were watched by many others who wished they had ordered Red Rooster...we will be back for more...just a gentle note to the Manager of the Joondalup Red Rooster, the inside of the restaurant needs a make...
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