McDonald's Willetton — Restaurant in Willetton

11:13 am, 12 Sep, Friday, the store said the app payment did not go through. Instead of cancling the app order, they asked me pay again. So the app order became a store order. It showed two payment on my credit card. And I got two items missing. So I paid extra and get less! And the both payments show completed. Hopefully one of them will be pending only for the truth.

15:59 pm, 15 Sep, Monday, the store said again the app payment did not go through. I insisted to check my account before I pay again. The driver through person asked me to check in the car park. While I was in the Car park, my app order had been cancelled and disappeared. So i wasted my time, and get nothing.

The most important is that i felt being cheated and not happy. Not sure either the Friday drive through person should cancle my app order first bf charging me again? Or were they all cheating and tried to turn the app orders into store orders, so they did not cancle app order normally unless to avoid being caught when the customer complaints or reject to pay again?

Anyway, both visitings waste my time. First time pay twice and missing items. 2nd time all the job disappeared and got nothing.

All in all, i have spend 5 hours to fill up the online forms many times by many different devices. Congratulats the app and the website feedback and contact forms were never working well....

Worst McDonald's in the city. Third class customer service, specifically, the Indian lad, probably the franchise owner or the manager has an insolent attitude for no reason. This guy not in Mecca uniform was reading roster files and with same dirty hands was preparing customers orders, touching his jumper on the food. Thanks he didn't try to be efficient on my food but this $50 breakfast was a real bad experience, printers on Kiosks are always out of paper and there were no table number tags so it was a self service. This guy shouted my order number and asked rudely if I want to toast Banana bread. It felt like I am standing in a free food queue. Bread was half burnt and hard like brick. Coffees were cold. On the way to my table, a customer by mistake hit his elbow to my tray resulting in dropping syrup sachets. When asked the staff to provide an additional syrup sachet for Pan cakes, I was asked rudely by the same guy, "haven't you got them with order." Not visiting this place ever again, for yuck food and...

nah cause this maccas is horror its always dirty, staff is so rude they don't even pay attention to the people paying at counter they just expect everyone to use the kiosk (some are broken from little eshays getting angy). NEVER come here from 3-4 atleast the students flood the place especially the eshays so your lookin at a 15 min wait for a frozen coke if you do. Omg and tell me why the toilets are never open. Every time ive been there its closed ive watched parents race in there to probs change their baby to realise its closed. I just find it lazy that ur just not opening it cause your not bothered to clean it tbf ik the students would trash it or vape in it but its your JOB to clean some people just actually need to use the toilet. I do pray for anyone who works here i cant even imagine having to deal with just the amount of ppl everyday, eshays comin in trashing the place, karens and dealing with the manager who seems like a nightmaree. Anyways thanks for listening to...