HANS IM GLÜCK - KUFSTEIN Unterer Stadtplatz — Restaurant in Kufstein

It is clear that HANS IM GLUCK is a fast food restaurant......i have been there a few times in the evening (not recently)always happy with service and food ....this however was not the case today ..... Sunday 11 of June .....The waiter Jonathan was friendly and attentive .....however when the food arrived ( after 5 minutes)our burgers where hardly warm ......my husband and kids didn't care but i like my burger at least warm .....i sent mine back and after a wait of about 10 mins received a fresh burger of the same outside hot inside cold burger ......i returned the second burger and canceled my order........Enter Ricard (no idea who he was as he never introduced himself or explained who he was ) asked me what my problem was ....... explained to me that the burger came straight of the grill and it was because of the salad tomatoes AND cold bacon and cheese( restaurant policy ) that unless i wanted my burger microwaved it couldn't be any warmer .......Rolled his eyes at us and walked off....All in all very...

Restaurant was pretty busy when we came, so taking the order took a while. But food came very quick. Unfortunately we asked for a coffee latte and we got flat black coffee. Also 1 burger we asked for was just plane burger. We made sure to say it clearly (just a bun and meat). Waiter repeated this but burger came with burger sauce. We asked for change and other waiter came with plane burger and also bring milk to coffee. Food was very tasty, came quick and portions were good, but drink had not much taste. Restaurant looks very modern and fancy but seats are not comfortable and I hit my head twice on lamp above table. Also very good range of sauces, especially great the orange one...

Not recommended. Bad experience. The service is bad. Our order was all wrong. 4 people and all 4 were served wrong.. fries forgotten.. then my friend ordered salad with meat in which meat was missing.. I ordered sweet potatoes fries, which they forgot. On reminding it, they brought it after 10 minutes and that also just normal potatoes fries. Either the staff is new or they are not motivated to work.

In general, food was ok. The patty used in burger is frozen patty. So, just a cheap...