It was one of the worst eating experience in Vienna. You are getting used that in Vienna customer service in restaurants is not at it's best, but you get used to it. Nevertheless, this one was totally different. I work in the area where this restaurant is located, and I like to have a good meal at noon. One day, 3rd of August 2017, together with my colleague we decided to choose this restaurant for our lunch. We ordered the daily menu. That particular day, the daily menu was a soup (zucchini cream soup) and spaghetti with shrimps. First of all, the restaurant was fairly empty, only a few customers. But still, we had to wait too long, and when you are in a lunch break you don't have so much time to spend eating. After the first bad experience, another one came along. The bus boy puts in front of us 2 plates with salad. We were like: "what is this? we ordered lunch menu and we expected soup!". The poor guy went to ask the waiter, who most of the time was out of the picture, because he was more interested in smoking than working. He came back and said that they had a problem with the supplier and the kitchen wasn't able to make the soup. We understood the situation, but we started to get upset because when we ordered the waiter didn't mention absolutely anything to us. Let me point out that I do not eat salad, I don't like the taste of it and I do not consider myself a rabbit. So for me, it was very disturbing to get a salad plate instead of a bowl of soup. Now it comes the next experience. Finally, after a long waiting time, second meal is delivered: spaghetti with shrimps. Sounds yummy, but it wasn't. I don't know who is the chef there, but I have never seen in my entire life such bad shrimps. If you eat see food, you know that shrimps need to be cleaned up. You can't just put them in the pot without cleaning them first. Well, not at this restaurant. They were so dirty, that you couldn't eat them. We had to leave most of the food in the plates. For the check, we had to wait again some more, because the waiter was still in his smoking break. Bottom line: there are many good Italian restaurants in Vienna, but not this one.