Plachutta Stammhaus Hietzing — Restaurant in Vienna

Booked this location on a last minute trip to Vienna as the city centre restaurant was fully booked. I had read about their famous Tafelspitz dish and I was really looking forward to trying it for the first time.

We were greeted by a friendly young woman who sat us down and offered to take our coats. This is where the good service ended. We were handed the menu and within less that 2 minutes had a bread basket thrown at us by a young man, he demanded to know what drinks we wanted, clearly frustrated we didn’t speak German and when my partner ordered beer snapped at her to tell him what size she wanted, despite having told him politely. This was clearly the end of his shift because we never saw him for the rest of the meal.

It was at this point we started to notice that the atmosphere around the restaurant was tense. With most tables receiving the same substandard service as ourselves. There were four male waiters and one male manager. When the food arrived there was a degree of confusion about what we had ordered and although we tried to be polite and make a joke about it to the manager, who was serving us, he was also visibly annoyed at the audacity of us being tourists. I must point out at this point that is a restaurant and business is clearly aimed at tourists and the restaurant was full of them.

The meal and food as a whole was great, the meat tender, the bone broth rich and hearty, great for winter, I do not however recommend the “sides” in particular the bread, paying €5.80 for what is effectively one and a half slices of very thin toast.

From here the bad service continued. Not once did they ask if the food was ok, or if we wanted more drinks. Once again we weren’t the only table treated this way. A table to two Austrians next to us also got the same treatment. The four men just wandered around, avoiding all eye contact to check if your food was finished, before congregating at the till and sniggering to each other.

In the end my partner and I made it our mission to be out of there in under an hour and my biggest regret is that we failed. Mainly because I needed a flag to get the attention of one of the waiters to get our check.

And then we discovered why they didn’t seem to care. There was a €4.60 cover charge each, so all together €9.20. In total our terrible experience including came in to €94.30 including cover charges. So if you are in the vicinity of Schönbrunn palace and are thinking of visiting this restaurant. Don’t.

TLDR: Truly awful service if you don’t, but not exclusive to, speak German. However if you are ok with being treated like muck, the foods great.

P.S When leaving make sure to grab a massive handful of the free mints as...

This place scams tourists! They tried to overcharge us by 50 euros by bringing food that we did not order and creating weird charges that did not appear on the menu!

Last November, I had a pleasant experience at Plachutta Wollzeile. This time we went to this branch as a party of three. It was immediately apparent that the service was lacking compared to our last visit- they did not introduce the broth like last time, they were also in a hurry to collect our plates. We ordered a boiled beef pot for two, a schnitzel and three beers. When the food was being served, we noted that the schnitzel came with a potato salad. We asked if it was included and they said no. We immediately sent the potato salad back. We also asked about the sauces presented to us, the waiter briefly replied that they were with the beef pot. When we finished our food, we asked for the bill for three times before we were presented with a bill of 150 euros - much higher than we had expected. We asked to examine the menu and they gave us the German menu first, when it was obvious that we spoke English. On examination they charged us for 2 beef broth (33.5 euros X 2) instead of a boiled beef broth for two, which cost 33.5 + 11.5 as specified in bottom line of the menu. They also charged us for sides that we did not order (spinach, radish) and even charged us for potato mash TWICE when it was included in the menu. The potato salad that we sent back immediately was also included in the bill, as with a lingonberry sauce of 2.1 euros that we could not find on the menu. We immediately complained and after lengthy negotiations with the waiter and manager, we got our bill back to a reasonable 99.8 euros. Even in the last time giving us our bill, the waiter tried charging us for the “soup” - which was obviously included in boiled beef broth dish, were you going to give me a piece of dry beef? It was appalling they tried to overcharge us by 50 euros. As the sole Asian-only group of diners, I could not help but suspect that they had taken us as easy targets and tried to overcharge us. I am extremely disappointed by the racist and unprofessional service of...

5.0 star rating Strolling in the 13th district, listening to Mozart at Musikverein and falling in love/lust?

After a kiss at the Freyung---I found myself accepting an invitation to dine at Plauchutta Heitzing on Auhofstraße. Interior is classic Viennese with modern embellishments and brass hooks to hang/hold your warm winter coats/scarves or gloves. Plauchutta is family run. Specialty they offer is "Wiener Schnitzel" and it's in no way related to the ribald hot dog chain in America. Wiener Schnitzel recipe originates in Italy and was brought back to Austria by a courageous Field Marshall.

Viennese Wiener Schnitzel recipe was introduced by Austrian Joseph Radetzky---when he was visiting the Hapsburg ruled lands in Italy. Tafelspitz of boiled beef is unrivaled and the schnitzel is tender with fine crisp breadcrumb crust. Fresh lemon slices are served with this dish. If you want to impress a date, meet a local or experience traditional Viennese cuisine this is the place to dine. Interiors are green and complimented the "Grüner Veltliner" (local white wine).

This is a historic restaurant and a definite place to try when going to/from Schönbrunn Palace. Note about Viennese dining when contrasted with American is "no waiting lines" and dining takes time. This fact of slow life or "Gemutlichkeit" spills over to Viennese culture and results in the closest aim to achieving slow perfection evidenced on a china plate and being served by waiters in white and green saying...