I come here a lot with friends and family but unfortunately I have to mark this restaurant emporium down based on what happened at the bar today. We arrived at just before 12, when the restaurant opened. We ordered our food from 3 different restaurants in Wolf as well as 1 large bottle of water from the bar as 12.01, so before many people had arrived to Wolf. We received text messages saying our food was ready but still no message from that bar to say the bottle of water was ready. I thought maybe the text had just not come through and so went to the bar to check. When I arrived a girl who appeared to be in charge was behind the bar, holding a large bottle of water so I asked was that mine and held up my phone to show that I had ordered it. At this time she rudely and curtly said that as I had not received a text that I had to go back to my seat and I was not to come up again. I had been waiting for over 10 minutes by that stage for a simple bottle of water. I said this and was told again not to come up again. By the time I approached my seat the message went off to say to collect my water, the same water she had been holding at the bar. This was at 12,15 so it took 14 minutes to prepare a bottle of spa water. At that stage I went up, took the bottle and said that the waiting time considering we were one of the first to arrive was unacceptable and was told by the girl that there were plenty of other orders ahead of me (there were very few orders on the bar and I ordered at 12,01 given the restaurant opened as 12 that is simply impossible) and if i wanted better service I should not order on the app provided by Wolf itself. She was unbelievably rude and spoke incredibly abruptly to me, to the point where other people at the bar were looking over at what was happening. She kept on gesturing at the till saying I should have never ordered through the app in the first place if I needed the water - then what is the point of the app!!! As i have said I previously went to this restaurant a lot because I liked the food and it had enough space for me and my friends and family, but I cannot see myself returning any time soon when I am treated with such unbelievable rudeness and made to feel that it is completely appropriate that it take 14 minutes, longer then it takes to prepare food, to provide a bottle of water and that I should not use the app provided by Wolf, that worked perfectly well for the restaurants where I ordered food from but seemed to be a massive inconvenience for the bar staff. If the girl had once said simply that they were busy, that they had perhaps missed the order originally, that would have been fine, I would have understood, but the way she spoke to me and rudely dismissed me, telling me to sit down while holding my order was just unacceptable. I cannot see myself unfortunately returning here any time soon or if I do I will be ordering nothing at that bar while people who are this gruff and rude are employed there to deliver sub standard service.