Little Happiness — Restaurant in Ghent

I’m a regular customer here and I really love this shop , not just for the drinks and food, which are always delicious, but also for the warm and welcoming atmosphere. The staff are hardworking and kind, and it’s clear they try their best to handle both drink orders and package services at the same time.

I’ve seen situations where some people tried to cut in line just to get their packages faster, even though others were clearly there first. The staff always try to be fair, but unfortunately, they still get rushed or criticized by some customers.

One time I saw 2–3 staff members all helping with the packages at once, and still heard a few people (often also Asian) complaining that the service was too slow. I honestly feel that’s really unfair to the team, who are doing everything they can.

Also, many misunderstandings seem to happen because some of the customers don’t speak much English. How do I know? Because I was there and even helped translate once. It’s often not the shop’s fault, just a lack of communication.

What’s even more disappointing is that some people assume that just because this is an Asian-owned shop, it should treat Asian customers better. Treating everyone equally is not discrimination ,it’s fairness. To claim it’s racist simply because you weren’t served first is, frankly, an unreasonable and exaggerated accusation.

I just hope this package business doesn’t affect the shop’s reputation ,they’re a great place with great people, and I’ll keep coming back!

PS: milk tea and boba are best of Belgium!👍👍👍...

This shop was originally recommended to me by friends from the Chinese community. The milk tea tastes above average, and it also serves as an Ochama pickup point. It’s conveniently located near the university. I used to occasionally have a chat with the lady boss, but I haven’t seen her recently, and the staff seem to have become noticeably more indifferent.

After hearing about my friend’s experience, I want to share my thoughts. It’s clear that the owner does not treat Ochama pickup customers and dine-in customers equally. Even before this, I often felt ignored by the owner, and sometimes the staff wouldn’t allow us to wait inside the shop. I remember one winter day when it was drizzling outside — I arrived at the scheduled pickup time, yet still had to wait for dozens of minutes in the cold wind, only to be met with a cold and indifferent attitude from the staff. That’s an experience no one would find pleasant.

If you are short on staff but still want to run a profitable business, at the very least, please ensure that we, as customers, receive the basic respect and courtesy we deserve.

This issue has been widely discussed within the Chinese community. But I want to make one thing clear: these negative reviews are NOT solely because of my friend’s experience. Many people in our community have long been unhappy with the service attitude here — we just chose to tolerate it because of our busy academic and work schedules, rather than speak out.

Of course, we can always choose another pickup point. But by taking the time to write this review, I hope the owner can understand just how disappointed our community has been with the service here for quite a while. That way, you’ll know how to improve your processes, train your staff, and ultimately deliver better service. After all, none of us wants to see this pickup point close down because of these issues.

However, until there’s real reflection and improvement in the attitude toward customers, I personally will no longer visit this shop, nor will I recommend it to anyone.

Thank you for reading this far. I sincerely hope the shop owner will work to improve the service and make this a place where more locals can enjoy authentic Chinese food — a shop where people are happy to visit, can chat with the owner, and maybe even build friendships.

这家店之前是我的中国社区的朋友推荐的，奶茶口味中上，也是一个ochama取货点，距离学校也不远，很方便。以前偶尔会和老板娘聊上两句，但是不知道为什么最近没有看到老板娘了，店员好像变得比较冷漠。 听了我朋友的遭遇，我想分享一点自己的心里话。这家店的老板显然没有把Ochama取货顾客和在店里消费的顾客平等地对待。我其实在此之前就时常被这家店的老板忽视，并且店员有时不让我们呆在店里等待。我记得有一次在冬天，外面下着小雨，我按照时间到达，却还要在寒风中忍受数十分钟的等待，才能换来员工冷漠的接待，这换做任何一个人都不会感到舒服的。如果你缺乏人手，又想赚钱，请你至少保证我们可以得到一个消费者应得的尊重和礼貌！ 这件事情已经在中国社区广泛传播，但是我想说明一点，大家的差评 不是...

Every time I go to pick up goods from Ochema, I usually have to wait for more than 15 minutes. Sometimes, if I arrive early, the goods have not yet been delivered, so I still have to wait. Additionally, the way frozen items are stored does not seem to comply with the Belgian cold storage regulations, as they are often placed directly on the floor. I have also noticed that the service attitude towards Chinese customers is not as friendly or proactive as it is towards local customers. If the business would like to serve Chinese customers and earn their trust, I hope they can treat all customers equally, regardless of their background. Otherwise, perhaps it is better not to engage in this line of...