Pizza Hut Delivery Gent Heuvelpoort — Restaurant in Ghent

Probably the worst experience I've ever had while ordering a pizza. After trying to order online for half an hour and after calling 2 different stores in Gent to make an order (because I was having problems with online ordering), I was told that delivery at home was not possible, so I was told to call this restaurant. I made the order and I was told that the pizza would be delivered at 30 minutes. It was delivered after 90. I called the store to complain, and I asked to speak to the manager.

He was extremely rude, he kept interrupting me without letting me explain the problem at all, I asked for his name to make an official complaint but he didn't give it to me, and afterwards he said that they were very busy, and that is why the pizza was late.

That was a problem of the store (not mine), and his colleague should never have told me the pizza was going to be delivered at 30 minutes. Also, the pizza was soggy, made badly & tasted very poorly.

Also, I haven't been contacted by anyone from Pizza Hut after submitting the customer feedback form about 3 weeks ago (Domino's in Ghent is the complete opposite - they always reply immediately & apologise for anything, while offering free stuff if you have a serious problem).

I saw just now that there are lots of very bad reviews for the restaurant, and I certainly understand why. Due to my very bad experience, I will never going to order from this Pizza Hut (or probably any other in...

“I recently visited this restaurant and was very pleased with their garlic bread offer! The staff were friendly, and the ambiance was enjoyable. The garlic bread was fresh and delicious — a great starter for the meal. I appreciate their creative way of encouraging customers to leave feedback. Highly recommended for anyone looking for a tasty snack and...

The bald cashier was very rude and acted like he never understood us. He was always sighing and looked like we were irritating him. I was going to give this place one star but decided to give it two just because of the younger worker who arrived later and was friendly. All in all,...