Disappointing Birthday Experience at Marine Restô, Fairmont Rio de Janeiro Copacabana
As someone eager to celebrate my birthday with a special dinner, my boyfriend and I experience at Marine Restô in the Fairmont Rio de Janeiro Copacabana was unfortunately far from memorable. The restaurant, known for its stunning beach views, fell short in terms of the quality and service of the food.
Our initial experience was marred by the poor quality of the dishes served. The food was not only undercooked and some of the dishes were cold and lacked flavor and seasoning. My choice, the fish of the day, was notably underprepared, leading to an uncomfortable situation where the waiter took the undercooked fish back to the kitchen for further cooking rather than providing a fresh dish, a practice I found unprofessional. We decided not to finish our dinner leaving all the food and table and requested the check.
SN: No one didn’t acknowledge my birthday although it was stated in the reservation.
The management did attempt to rectify the situation by offering a complimentary meal by inviting us back to give us a better experience. This gesture, initially appreciated, turned out to be misleading. The manager Alessandro, provided us with his card for us to setup our invitation reservation for our second visit. The reservation was set for December 4th at 9:30pm and confirmed and we received a confirmation from Alessandro for that day. We arrived 15 minutes before our reservation and was greeted by the manager who guided us to our table. The dinner experience started well, with attentive service overseen by the manager. However, the evening ended in disappointment again when we were presented with a bill for the meal that was supposed to be complimentary. The manager's apparent forgetfulness to honor his earlier commitment was disheartening stating: “I gave you guys a bottle of wine on the house” and that’s the complimentary he meant.
This experience leads me to caution others about establishments in Rio de Janeiro that promise a better experience on a return visit, only to fail to uphold their commitments. Based on the lackluster food quality and the misleading customer service, I cannot recommend Marine Restô to potential diners. The beautiful setting does little to compensate for the overall...
Read moreVisited in July 2024 Brazil. Rio de Janeiro.
This restaurant is tucked away inside a hotel, which made finding it a bit of a challenge initially. But once we did, we were struck by its grand size and beautiful interior. We snagged a table on the terrace, which offered a stunning view, and settled in to enjoy the ambiance.
The food: This place specializes in grilled Mediterranean fare, and we went for seafood. We ordered grilled shrimp and lobster, accompanied by a grilled heart of palm. The seafood was cooked to perfection—juicy, perfectly charred, tender inside, and seasoned just right. We were thoroughly impressed. The heart of palm, however, fell a little flat compared to other versions we've had before. Portions were generous. We also sampled two desserts—one coconut and one featuring cashew fruit. They came with a fun show using liquid nitrogen. The coconut dessert with condensed milk was a real hit, but the cashew fruit was a miss. The mousse inside had a strange texture and flavor, and the cashew fruit itself is an acquired taste.
Service: Service was excellent, with some servers speaking English, which made us feel comfortable. It felt like a place geared towards international travelers, as it's located within a hotel. The wait for our food was reasonable.
Overall: We loved this restaurant. The atmosphere inside was charming, and we especially enjoyed our evening on the terrace with live music. It was a truly delightful, relaxing, and delicious experience. We'll definitely be back! Thanks for a...
Read moreI would rate the overall experience a 4.5 however google maps only allows full stars. The location and venue is the best in rio, beautiful view, decor and ambiance. We were so pleased to walk in and find out they were open for service on Christmas Day. We got sat outside with a live performer.
Now about the food, we loved the picanha and the rice it came with. We ordered a side of vinegrette which was a pretty big serving for two, was pretty standard but still yummy.
For entrees we ordered the crudo, now this is a personal taste. I like my crudo sauce to not be so sweet but more sour. The fish itself was fresh and my sister enjoyed the dish but i would rate it a 6.7/10 due to the sauce. The goat salad was good, just wish the chunks of caramelised nuts were smaller since I unexpectedly bit hard into a big piece without knowing what it was. Lastly we also got the yellow potato starter dish, it tasted like a very gummy potato pure which I enjoyed very much with out meat, the only thing that threw us off were the slices of cucumber inside the potato puree. Overall had a great dinner these are just the small comments I had about the food.
Drinks on the other hand were perfect!! We love ourselves a few cheeky cocktails and they delivered with their signature cocktails!! They even made us a special coconut and tequila drinks that was like a dessert in liquid form.
Thank you for the staff and cooks working on Christmas night. We are...
Read more