McDonald's - Méqui — Restaurant in Região Imediata de São Paulo

Never would a McDonald's operate like this one in America. I am an American living with my wife here in São Paulo. We have been to this site 3 times. There are atleast 25-30 onstaff behind the registers. The managment does nothing except point and walk around. Not trying to help even when busy. They preprep the soft drinks on a shelf. Today they was 19 prep already iced just sitting and at this time there was only 7 waiting in the dining area for their food. It was on the screen. The french fry station was stocked completely. We ordered our food on the second kiosk at 13:31 hrs. It consisted of a medium BigMac combo, a small extra fry, and a small sundae. We recieved our food at 13:50 hrs. Only because we had to go up and ask about our order. We were not even offered something for our inconvenience. As would have been done elswhere. I requested a manager. My wife spoke about our order. I spoke about how I felt about the operation. When I recieved my drink, I removed the lid and the icecubes were already half melted. I requested another beverage freshly iced and poured. So they told me to watch them do it. I could not believe this subjection. All fastfood merchandisers that I have been to only make you your beverage last upon completing your order. Not sitting preprepped for atleast 15 minutes. The time before this day was during breakfast hours. There was an employee mopping in the back. She the comes forward to the food area and with the gloves she was cleaning with then began to touch and open most or all of the heating trays and resetting them in a way without washing her hands first. While at the sametime holding a towel and a gallon jug with her left hand. She the went back to cleaning. I looked for a manager and found all three sitting outside smoking. I am being generous with 1 star. All this franchise/site has to offer is looks. This same day There was a adult man being trained to only clean and wipe down the lights. The female management was showing frustration on his ability. Another female was having to pull all of the weight cleaning on the floor. As we finished I asked my wife to walk over to the female employee. I do not speak fluent Portugués. So my wife translated for me. I told her near outside near the cleaning room to keep up the great work but to remember this facility is ran by a team. And limit yourself to what workload that she could handle safely. On an ending note. I have frequented Wendy's, Burger King, and Taco Bell. Including other McDonald's throughout São Paulo. And had a very splended service. McDonald's because my wife cannot resist apple pies and sundaes at McDonald's. But this site...needs a serious reboot. I asked the female manager who or if somone owns that particular site or franchise and she said we don't franchise. By the way. Once I inquired about our order. Then everone else stepped forward to inquire about theirs. With about 25 on staff in the kitchen and 7 orders being prepaired. 19 minutes is "UNSATISFACTORY."

That event was the only successful teamwork that day. "By the customers."

Forwarded to McDonald's...

Was only ok. The burger I ordered didn't seem to be freshly cooked. The box of fries come out half full because of the way they're 'loaded' - clearly incorrectly and leaving lots of empty space. There was no ketchup and when I asked for a different sauce in it's place (bbq) I was told I would have to pay for it. The 'discount' you get from the app coupon is confusing and it's not even clear if you are getting a discount from the original price. Lastly, I had a coupon for a casquinha which I could not use because the attendant advised that it was not habilitated...

Literally the atmosphere was 🥵 hot as hell. No air conditioner. And the staff blocked off 2/3 of the dining area with chairs. I think the other side might have had air conditioning. Then I walked outside and this crazy security guard wearing all black BDUs (tactical gear) stopped me and asked me if I owned a car he pointed to. I felt like saying... If you weren't sleeping when I came in, you would have seen me enter on foot... Unacceptable. Not to mention I ordered a "grande" meal with fries, selected some other option and somehow it didn't...