Beso Bar & Dinner — Restaurant in Sofia City

If hell had a branch in Sofia, this would be it. I have never hated anything so viscerally in my life.

The shisha here isn’t just bad—it’s a crime against tobacco. It tastes like burnt socks wrapped in despair, and I would rather smoke the cardboard from a used pizza box than this atrocity. Whoever decided this qualifies as “shisha” should be banned from ever handling herbs again.

The staff… oh, the staff. Imagine the most lazy, apathetic people on Earth, then multiply it by ten. Asking them to change your coal is like politely requesting a lion to do your taxes. They look at you like you just asked them to perform brain surgery on a cactus. How dare a customer—yes, someone who paid money—expect basic service?

And the tongs situation. They refuse to give you tongs. Not because they ran out. Not because they’re “special.” No. Their “policy” is apparently: let the customer burn themselves changing coals with their hands like a medieval peasant. Where else in Sofia—or anywhere on Earth—does a shisha bar actively sabotage its patrons? They literally refuse to give you tongs for the coal. Only here. Only in this hellhole. Only these lazy, sneering imbeciles.

Then, after torturing you with this smoke-infused nightmare, they have the audacity to demand a tip upfront, shoving the card machine in your face like it’s some kind of medieval relic and you’re supposed to worship it. The audacity is mind-blowing.

Avoid this place as if it were radioactive sludge. It is a festering pit of laziness, incompetence, and pure, unadulterated shisha horror. I wouldn’t let my worst enemy within a mile of...

Disappointed. My friends and I went with great expectations for a nice night out but we were left only with our expectations. We asked for a table for 5 but we were seated at a table for 4 and we were told to put additional chair although almost the whole restaurant was empty. Afterwards our order was mistaken. We waited for 30 minutes to order and after we ordered we waited even more for our meals. One of my friends ordered homemade potatoes but after asking multiple waiters finally they told us the order wasn't taken. After many mixups the receipt came with things we didn't order. So next time if I want a good night with my friends I will consider going to another place or just...

Nice interior and service but there is a smokers’ “hall” which is in no way physically separated from the non-smoking part of the restaurant. They ask you when you’re making a reservation which part in the restaurant you’d like to be put in, but when you arrive you’re unpleasantly surprised that you’ll have to breathe in the smokers’ exhaust. This is totally unacceptable in a country where smoking indoors has been prohibited for more than 10 years! One can assume they’ll be visiting a nice and clean, fresh smelling place, and bring their pregnant wife, or their kids, and then they all will have to breathe...