Denny's Restaurant Airdrie — Restaurant in Airdrie

Well, I have been to many Denny's in my time. However, Denny's in Airdrie is in my top 2 worst locations list.

Firstly, the server was not friendly, welcoming, and frankly dismissive of me when I spoke. Even when I asked for a straw for my drink because he bought one for my husband but not me. Yet, he wasn't dismissive of my husband when he asked for 2 dishes with margarine. He just didn't follow directions and brought 3 little plastic things of butter. That, of course, was so hard you couldn't spread it.

Not once did he come and check on us to see if we needed and/or wanted anything else, not even a refill of our drinks, which I certainly needed. He didn't even ask how everything was or if it was tasting good.

This leads me to how the food actually was. My husband's Clubhouse was beyond subpar. They turkey was dry, and the bread was barely toasted. Most slices (10 out of the 12 pieces) didn't show even a hint of being toasted.

I always thought that "chain restaurants" or franchises, while independently owned, all have to follow the same recipes and keep the menus the same. There may be the odd exception with a very small and select number of items on the menu as the location would cater to their clientele and only be done with the permission from the franchises board and/or franchise owner/CEO.

If this is so, why is it that of all the different Denny's I've been to, this location puts salt AND pepper on their fries. Yes, PEPPER! I don't believe I've ever had salt on my fries. If there was, I certainly wasn't able to see it. But pepper, I know without a shadow of doubt that I've never had pepper on my fries.

Not everyone enjoys pepper on their fries and should be given the choice to put it on or not. And then there are many who need to watch their salt intake for health reasons.

Then, when we were done, we actually had to flag down another waiter to ask for to go containers and the bill.

Our "waiter" and I use quotations because you actually need to provide services to be considered. Our server was around but decided we weren't worth his time or worthy of his services. At least, that's how we felt.

So, my recommendation, drive the extra time and go to a Denny's in Calgary, like the one just off of...

Eat and Go!!! (Denny's Airdrie)

It's such a disappointment to see a business that we have loyally frequented for so long treat you like just a number. We have been weekly regulars at Denny's in Airdrie, Alberta since they opened up, even during COVID. And yet today I was told today we're not welcome to stay for as long as we do. Normally I love Denny's pretty much anywhere I've travelled but today "My" home Denny's showed me being a loyal customer means nothing.

Yes, we usually relax and enjoy our weekend brunch time for 2-3 hours. She and I take our time eating and then play some quiet small games like Monopoly Deal, MtG, Sorry Go or something like that for a bit. We've been doing it for almost 20 years, the first ten years at the Calgary McKnight location when we lived near there. We got to know the manager, the servers. It was great. Then we moved to Airdrie and looked forward to when Denny's would open, and it did and since then for years we've been going almost every weekend.

We typically roll in just around the tail end of the lunch crowd so by the time we're done eating the restaurant is half empty so that our extended presence doesn't impede new people coming in. We've done this at every location in Calgary and various location in Canada and the U.S. as we travel. We have NEVER had an issue until today. OK during COVID when restaurants had restricted seating capacities we had to respect time limits and we did so gladly. But today on our way out we were told we couldn't stay that long anymore.

I've frequented Denny's as THE place to go anytime to hang with friends, meet people for coffee or lunch and especially late night after weekend events and social gatherings. When did local diner's become so unfriendly to their regulars? Especially in smaller centers like Airdrie. I mean I get it if it's so popular that there's always a line up. But that's almost never the case when we go.

So sad.

The food. Good as always. The server, very nice, very friendly. The management - doesn't want us there anymore. So Smitty's, or Cora's, or IHOP - here we come. Heck I'll even drive into Calgary back to...

Went to this Denny’s in Airdrie for the first time along with my 7 other friends today . They set up the table for 8 of us but I mentioned due to covid I think we can’t sit over 6 people at one place. The guy mentioned that it’s fine and you can sit together. After 5 mins the manager came saying that YOU CANNOT DO THIS so rudely. We were so shocked and mentioned that we have been told to do so. We didn’t want to mention the person’s name since he might get hard time from the manager. Then we started ordering our foods and it came after 40 mins which is understandable. But the service was awful in my whole life in any Denny’s. They served the food in the picture to my wife which is supposed to have Feta cheese in it. They missed to put it in the dish and we were absolutely fine. We notified another server since our server never came back to check on us. The new server said that she will bring back the feta cheese aside in a bit. Again, that server also never showed up after that. We didn’t want to bring this up to them but decided to notify the manager for improvement. We went to the counter to pay our bills and told the manager in charge about everything, and his reaction was absolutely terrible. He heard everything and put the amount in the system and ask us to pay. He didn’t even apologise for the service one single time. What a shame. We won’t definitely be back to this location ever till they have the same manager. I have both the servers name as well but won’t mention here since there is always a chance for improvement. But a manager with that attitude is NOT ACCEPTABLE at all. And will definitely notify to the head office as well...