C&T Wok Express — Restaurant in Ajax

Ok so this is the second time it happens to me i order last 2 weeks ago i call ahead to pick up and i’ve been told that it’s gonna be 25 mins so when i came there i notice they are busy its understandable but the fact that i had to wait for 17 mins standing there eventhough i call ahead so i call to order ahead this afternoon around 3:27pm i ask how long this lady told me it will be ready in like 30-35 mins i said ok thank you will be there so i came there around 4:10 and yes they are really busy and there’s 3 people waiting inside i waited for 5 mins i thought my order was ready 2 people already got their food and i waited again still not getting my order so i ask the girl how long till my order is ready? She said i told you its gonna be ready in 35 mins and you came in early( with attitude) i was like no not really i call around 3:27 and i came around 4:10 so its like almost 45 mins i gave them enough time cuz i dont wanna wait thats the reason why i call right? I understand if its only 5 mins but i’m literally standing there for almost 15 mins she didn’t even say anything that my order is not ready and atleast let us know or maybe give a proper time so that people are not waiting its obvious that they are swamped with orders why tell 30 mins and all of a sudden food is not ready if i’ve been told a proper time like 45-1 hour its fine i’ll still order my food and come but coming there and my order is not ready its a waste of time for me and at the same time the lady has an attitude the chinese lady at the back i can tell on her face that she is being sorry but this lady at the front no not even close then as soon she hand my food didn’t even say anything just turn around extremely rude i didn’t even bother saying anything to them whatever i still give credits to the chef and his assistant for doing a great job for providing a fresh food it wasn’t for them we will never come back we do love their food for sure but pls teach your front staff if you don’t wanna lose your customer like i said we will still come back hopefully we will never experience this again i’m giving 3 stars for the food and chef. Lose 2 stars cuz of the rudeness of the girl and my experience 2 weeks...

Its rare I give an establishment five stars but I was entirely blown away by the food they prepared for me. I still have some complaint which I will address later but still to me this is the BEST Chinese food I've tried in Canada from may be close to a dozen different Chinese restaurants.

I ordered two lunch specials which came to under $10 each. I was surprised how heavy the boxes were and at another location where I spent over $4 for the same dish, the quantity (and flavor) were much less. Now the complaint I have is with Shanghai noodles that i ordered. The veggies were the most perfectly charred I have tasted anywhere, and meat seared to perfection. [Edit] before I wrote that the sauce also tasted burnt but that was not the case when I ate the noodles at room temp. It was tiny amount of fish sauce which tasted "burnt" to me when I ate the noodles piping hot, but the flavor profile changed when I ate at room temp. The noodles themselves didn't have any bite and were very mush and very much overcooked. [Edit] they tasted fine and not mush at room temp.

Now the rice dish which I ordered from their lunch special was as good as I might eaten from other best place and I was still extremely impressed by the quantity they served. Although this place is probably for take out only as I didn't see any tables, I feel this restaurant is a GEM and must try for people living in or visiting Ajax. ...

Update on January 23rd, 2021 I bought more dishes from this place a week after my initial review where I gave them 5 stars, and this time it was a completely different experience. Please do yourselves a favour and do not order pad thai from this place. Not only does it taste bland, but it also had hair in it. Also, they put steaming hot fried rice in a styrofoam container causing the container to melt with the rice in it which is a health hazard. A little common sense like inserting an aluminum foil inside the styrofoam container before putting hot food will go a long way. Hairnets will also help. Customers buying food with their hard-earned money shouldn't find hair in their food.

Initial Review on January 16th, 2021 I decided to give this place a try due to the high Google ratings and I'm glad that I did. I ordered 4 things off of their menu and all 4 tasted real fresh, real good. This is going to be my new Chinese take out place...