Harvey's — Restaurant in Ajax

WARNING DO NOT go to this Harveys location without reading this first!!!

Today was my first time ever trying harveys. I’ve been told the food was cheap and tasty so I decided to try it out instead of my usual mcdondalds meal. My order was taken by Jessica, whose customer service skills are unmatched. I was genuinely confused, thinking that she had mistaken me for her best friend by how kind and helpful she was.

Since this was my first time at Harveys (and because I was starving!!) I got a few more items than usual such as a Jr Burger, Jr Crispy, Buffalo chicken poutine, Large onion rings, Grilled hotdog, 8 pack donuts, Oreo and Chocolate milkshakes, Angus Burger, Crispy chicken sandwich, and a Pepsi zero to wash it all down.

The food was prepared quickly and made well. Since this was my first ever time trying harveys, I was unaware that they let you choose your own toppings! My burgers were prepared by Iffat and Emily, who might have prepared the best burgers my eyes have ever seen. I wouldn’t be surprised if you told me they were trained by Michelin Star chefs. I was truly impressed by the attention to detail put into each burger I had. I also got two milkshakes that were prepared by Regina, who I could immediately tell was an expert in her craft. The shakes were pretty much served to me by the time I walked to the pick up area!

They have a huge dining area so I had no issues finding seating. All 10 items I ordered were flawless, I could not think of any improvement that could be made. Harveys has cracked the code and made a formula for Fine Dining taste at mcdonalds pricing. I didn’t believe in perfection before trying harveys.

To those wondering if the food is really that good: I left zero crumbs. See the attached photo for the aftermath of my meal…

To Harvey himself - Invest in Jessica, Iffat, Emily, and Regina. Remember that at one point, Yahoo had the chance to buy google for $1Million and declined their offer. Today Google is worth over 1 Trillion dollars. You have Jessica, Iffat, Emily, and Regina in your hands, just be wise and play your...

My son went in to the store last night for a chicken sandwich combo. He paid to up size the fries and drink. He didn’t check the bag before leaving the store. When he got home, he found that the fries were in a large box, HOWEVER they’re was a small box in side that with a small portion of fries. This was very disappointing for him. It was 9:00 pm, he hadn’t eaten any dinner as he was at work, and just need to grab a bit on the way home. Today we went to the Westney location to bring this to the „ managers” attention. The manager was inexperienced and was not listening to our concerns. She instead came up with an excuse as to why this could have possible happen. She proceeded to take our empty boxes from our hand and PLACED IT IN THE FRESH ,CLEAN unused ones behind the counter. This is not acceptable in the least. As a registered nurse, I felt it necessary to educated her on food safety. She has no idea where those containers had been. She im stated that she was going to replace the top box that she used for her demonstration. I challenged her saying „ if I had said nothing, you would not have even thought to replace it” Her inexperience was evident. In the end, she offered a replacement of the fries and an apple pie. Honestly, it’s a little late for that. Attend to the issue that the employees aren’t inattentive to their jobs, rather than making excuses for them. This did not leave me with a settled or respected feeling. Unfortunately, this behaviour seems to be the norm rather than the exception in fast...

We usually order food from Harveys closer to my place through the app. This time I had a coupon, so I went into make the order from the Harveys at Westney & HWY2 on a Saturday around 3-4 pm. This restaurant have some red flags. First is food, and the second is the staff. While the order I made had less than what I ordered and the chicken was under cooked or over 3 days older, which ever it was, it did not taste fresh like the other Harveys locations I have been to. But now, this will not be the only reason I’m submitting this review. Because the complaint for food is going to be a formal complaint that I will be submitting to the head office. This review will be the way they run the staff. This is a huge red flag. One thing I noticed is there’s too much political tension between employees, almost like a power struggle to show who runs everything. Also one of the senior employees (shes one of the short girls there) seemed be very backward minded and extremely rude to the staff and the new girl on training. I did notice they are also under a lot of stress to get as many google reviews as possible. Which I see from the reviews over here. The new trainee was great, but seemed to be under a lot of pressure yet she kept smiling. The new trainee actually gets 5 stars for the way she handled things, but the way how backwarded your senior staff is, I’m giving a 1 star review to the restaurant. You gotta fix up! I will not be coming to this Harveys...