Tim Hortons — Restaurant in Ajax

I came here last night july 26 around 7:45 or 7:48pm and i order 50pcs timbits Large ice capp and herb and garlic pastry I ask for 50pcs timbits i even ask a specific donut to the guy they are not busy it’s empty I was so skeptical with the timbits i even double check i ask him twice is this 50pcs?? Cuz i had experience before with other locations I’ve been ordering 50pcs before so i know if the box is full and of course i am right there’s 5 missing timbits on the box like did you messednup counting the store is empty you have time in this world to count and make sure that it’s 50 what are the odds same thing what happen before in westney location i ask for 50 and of course theres 5 missing and I was standing in the store i open the box to have a look and i know theres missing i dont wanna ask the guy hey pls can you recount this cuz i double ask him if this is 50 he respond yes so i was ok we’ll see so when i get home yes 5 is missing i could understand if 1 or 2 is missing but 5 timbits i even ask for mix between honey dip and old fashion of course when i check theres no old fashion and was expecting to have few cuz thats for my dog which is unfortunate i didnt bothering calling last night at the store cuz i am so pissed off that i dont want to say anything to the person that might hurt his feeling before the store is close so im like i’ll send an email to the customer support to address my concern and i didnt go back last night cuz we dont wanna drive and waste gas and also its raining so annoying how will you messed up counting like for real. As soon as i open the box i can tell by looking that its not 50 theres no way this is 50 like i said been ordering 50pcs for quite sometime so i know if...

I arrived at Tim hortons because I wanted to buy myself something for lunch given that I worked the night shift, Come to realize both doors are closed. I'm confused because the location says open and I see there are 3 people sitting inside.... One guy in a white shirt on the computer by the window, 1 female with long Brown hair no mask and an older gentleman with her no mask. I called the store the manager picks up I asked if the store if the store is open he replies yes and I'm like oh but the door is locked he replies oh seeming shocked and told me to hold on alright ..... Mean I'm thinking I'm going to be let in because I see an employee female walking towards the door she unlocks it and lets out that female customer and the older gentleman customer she locks the door and goes back to whatever she was doing cleaning. while looking in the store, the manager with his mask down taking his time comes back on the phone and then tells me oh sorry we're closed because we're short staffed and I'm like so you're only catering to Drive-through customers and he said yes sorry no dine in serve, sorry they can't be a service. Meanwhile I'm the only one standing outside wanting a vanilla Iced coffee ... Anywho If that's the case why don't you notify potential customers and put a sign on the door stating drive-through only! You guys have paper and pen, who just locks the doors to their store and says nothing?? Such a big...

I’ve been coming to this Tim Hortons almost every morning for the past three years—not because I love it, but simply because it’s the most convenient option near my workplace. Unfortunately, the customer service—especially at the drive-thru—has been consistently disappointing.

From the moment you speak through the intercom, you’re rushed. The staff, particularly the woman who usually takes orders in the morning, rarely lets you finish before cutting you off and telling you to “drive through.” She never repeats the order back or tells you the total. Her tone is impatient, often aggressive, and definitely not welcoming. It’s a frustrating way to start the day.

When you arrive at the window, it gets worse. Since you weren’t told the price ahead of time, you’re not ready to pay right away—but instead of understanding that, they act annoyed if you take a second to pull out your wallet. There’s no “good morning,” no smile, no eye contact. They hand you your order while their other hand is putting your money in the till, without even looking at you. It’s as if they’re doing you a favor just by serving you.

This kind of service doesn’t reflect the friendly, community-focused image Tim Hortons is known for. I hope management takes this feedback seriously and retrains staff on the basics of respectful, human interaction. A little courtesy can...