Wendy's — Restaurant in Ajax

During my recent visit to Wendy’s, I encountered an exceptional drive-through experience that was notably enhanced by an employee named Kelly. It's not often that one encounters a drive-through attendant who can manage the pressures of a fast-paced environment with such grace and efficiency. However, Kelly stood out remarkably in this regard.

From the moment we reached the window, Kelly’s confidence and pleasant demeanor were evident. Handling payments and ensuring that we had everything we needed, including all our condiments and straws, was done with precision and care. This level of attentiveness is a rarity in the bustling environment of fast-food service, where it’s all too easy for details to be overlooked in the rush.

Kelly’s professionalism and ability to manage the pressures of the drive-through service were so impressive that it prompted me to write this review. It’s clear that having a competent and friendly staff member like Kelly can profoundly impact the customer service experience, turning what is often a routine transaction into a memorable interaction.

I would like to extend my appreciation to Wendy’s for prioritizing the quality of their staff at the drive-through window. It truly makes all the difference.

Thank you, Kelly, for your exceptional service, and thank you, Wendy’s, for recognizing the value of good employees in creating positive experiences for your...

First time visiting this location while stopping off from the highway. I had the crispy chicken sand-which on my mind and something stood out to me. This was the super friendly and welcoming staff right off the bat. As I waited for my food I observed that the place was extremely clean (including the washrooms) and the service was super efficient. When we sat down, I felt comfortable and appreciated the classic sun room dining experience, while enjoying the fresh and delicious food. We took our time and dined in for about 30 mins. One of the best experiences I’ve had at a Wendy’s location in a long time. Super impressed and would love to return to this location. This is a place where you just know the staff take really good care of the restaurant, each other...

Historicaly Wendy's has always had a good reputation however this Wendy's location sadly ruined it for me. I believe the management has changed as the last time I was her and was 2 years ago and the staff there were nice , courteous and attentive. This time however the staff didn't know what they were doing and didn't care about the customers at all. I ordered a baked potato and it was very dry and I just ate a few bites and threw it out. They forgot to give me the utensils and also forgot to give me sour cream and salt and pepper as most Wendy's typically would . I had to go up to the front to ask for these items. I wouldn't suggest anyone to give this Wendy's any business , im sure the staff themselves wouldn't eat what they...