KFC — Restaurant in Alberta

I'm changing my review from 1 to a 5star, after one of the best service by the New Manager CJay!!! Changing my below review to a 5star!!!! excellent service this time, very helpful, changed my entire experience, extremely friendly and helpful and also honored a free meal when I asked for the bill. Would surely recommend a KFC run by CJay to all. #waytogo !!!

If i coud give a zero star, i would! I usually place orders from this location (200 Southridge Dr, Okotoks, AB T1S 0B2, Canada) as its close to my workplace. This is the first time I had this kind of experience with kfc, which makes me say that me or any of my family member won't ever return to this location. My receipt said 3 pcs chicken and 1 (free) pop corn chicken small. when i went there, i was given fries in place of pop corn. i asked them for correction, and the manager named Sherlyn or Sheryl, denied to give me the pop corn. and of course, was extremely rude and arrogant. She asked me to drive back to my work place and get a confirmation email that I had pop corn chicken included as well. I had to drive back to my office, get the printout of my order and then was given pop corn chicken. I understand that its a small pop corn chicken, but what's disappointing is the customer service i had been given. Even after returning back with the printout, manager was extremely rude and walked away, without letting me finish. The other staff was nice but the manager was extremely rude. I am really upset and this incident...

I am not a person quick to complain and in fact always like to take the high road as you never know what people are dealing with. However, I just got back from using the drive through at the Okotoks location and was appalled at the level of complete rudeness of one lady. I believe it was the Manager or Supervisor as she was taking over for other staff. She was yelling at customers and extremely rude in her communication. I was told I needed to wait 10 minutes for chicken. No problem but as I sat out there (for 20 minutes not 10), I witnessed her rudeness to every vehicle that went through the drive through. Additionally, other vehicles waiting in the parking lot for their food were commenting on how shocked they were at this woman's level of ignorance especially in a customer service industry. In total honesty I had to experience this horrible behavior for a matter of minutes however my empathy goes to the remainder of the staff who have to be subjected to this woman. Anyone who is that rude to customers must be equally or even worse to their staff. At the very least, I hope management at this location addresses the behavior if for no other reason but to ensure staff is experiencing a safe and positive environment. Do better KFC as this is unacceptable and never warranted under any...

Pros: -The crispiest KFC I have had in years. (I don't go there often for that reason and generally don't eat much if any as a result).

The staff were courteous

Cons:

-MSG (apparently all KFCs use it. I will not be returning to a KFC again, for this reason alone.)

-Greasy AF (which is why the crispy chicken doesn't stay that way.

-Stingy as hell, the napkins are small and not very useful considering, they also do not give you enough of them. Which is embarassing considering the kind of food. Remember when they used to even give you wipes?

-The bathroom didn't have soap.

All of that would have gotten them 2.5-3 stars still as the most important thing to me is the food and service and the bathroom is an easy fix. But MSG... Come on, there is a reason why they advertise not using it at other restaurants. And I would love not to have a migraine from my food.

But if you don't care about the MSG (I know some people don't experience the issues, like nausea, migraines, or bloating) this is the KFC I would recommend (at least with whichever person was making the chicken crispy...