Alma Lobster Shop — Restaurant in Alma

Extremely disappointed with the service. We drove all the way from Moncton and arrived just before 1:30pm. The patio was about 75% full. We waited at the front of the patio but were completely ignored by 5 different staff. We eventually sat ourselves at a table that was near the server station at the back of the patio. Nobody greeted us or brought us menus. 2 servers in particular (both brunette with braided hair, one in a blue skirt with converse shoes and the other with a green shirt and black pants) looked our way multiple times but continued ignoring us. Eventually I went to the server station and requested menus from the server in the green shirt. We then waited nearly 20 minutes before someone finally came to our table. By this time most people had finished eating and the patio was maybe 20% full. Our server, Michelle, seemed to be waiting tables all over the patio. There didn't seem to be any sections, as the only other 2 tables near us had been served by the server with converse shoes, who kept walking past us without any sort of acknowledgement. After placing our order, we overhead another couple tell the server in green they had been waiting over an hour for their food, to which she replied that they had too many takeout orders and had to do those first. We ended up waiting over 30 minutes for 2 bottles of pop, a lobster roll, a bowl of chowder and quesadillas which, while mostly good, were very overpriced ($85 total for lunch). The fries were lukewarm at best. The whole operation seemed very disorganized. People seated outside on the grass were getting seating, ordered and received their food and their bill before people on the patio even had a chance to place their order. The two brunette servers mentioned before would often come out to the patio with nothing in their hands, stand there looking around, and then either screw around with something on the server station or go back into the kitchen with nothing in their hands. Multiple times new customers would approach the one in green (since she was often standing around doing nothing) asking for a table and she would say to sit wherever they want. They'd then have to ask her for menus.

The only positives were Michelle's great attitude and the quality of the lobster and the chowder. Sadly not worth the drive or...

We been going to alma lobster shop in Alma foreever, could be our last trip we had a very bad experience ,we go in buy our lobster as usual the guy on the counter says we will bring it out to you so he puts our name on witch we thought was weird anyway we proceed to go outside then we see a sign please wait to be seated so the girl comes around and seats us . So we're sitting 15 minutes later a guy comes over my wife says sir where is our lobster and the guy replys oh it will be 15 to 20 minutes so the wife says why he says we're heating it for you my wife reply again we don't want it heated , he said ok I'll go check on it , so after a little while he comes back my wife says where is our lobster he said oh its coming he is just cracking it for you so we said we don't want you cracking it bring us the tools and we will crack our own so he leaves comes back with each one lobster , so my wife says we ordered 2 each so he leaves comes back with our second lobster with lemons on it first time we see that so we start eating lobster is not so good now dry not salty at all so when we're done a girl waitress comes over said how was it we said the lobster was terrible asked us why so we proceed to tell her all our concern from the start so she says let me see what I can do for you comes back said I will take 10 pc off your bill cause we don't want to lose you as a customer so she said ok I'll get the guy to prepare your bill then she apologized so he comes with the bill so he takes 10 pc off but the bill is the same so I looked at the bill and said sir why is there tax on this bill oh well that is for the service I said what service he said well we brought your lobster Outland you know he didn't know what to say so I said if your server had give us our lobster from the word go nothing like this would have happened so taking 10pc off the bill and adding tax did not end up well with us customer so just a heads up from a very dissatisfied customer that will probably...

For the last few summers the Alma Lobster Shop has been my favorite spot to get lobster when down hiking trails in Fundy National Park. Unfortunately the experience and meal quality were not as great as they have been in past summers. Both mine and my partners orders had something wrong with them, nothing crazily incorrect but it detracted from the experience. The price for our lobster dinners seemed to be higher than they had been previously, which I could understand if something had been added to the meal or the quality was improved, however instead you no longer get a cob of corn with your meal unless you choose it as your side and the lobsters that we recieved were the worst quality lobsters we have had at a restaurant. The lobsters had very soft shells, you could practically push your finger through the shell, didn't even have to use the shell crackers. To add to that the meat inside the lobster was severely lacking in quantity for the price you pay. Typically the lobster dinner is enough to satisfy me, however after finishing our food we contemplated grabbing burgers on the way home due to the sad experience we had. Hopefully this is due to just being a bad lobster season and that the quality at the Alma Lobster Shop will bounce back to what it used to be, but I don't think we'll be returning for a while, and would recommend others give it a second thought before spending their...