3000 Miles Korean BBQ Restaurant — Restaurant in Aurora

I usually don't give bad reviews, but I am going to this time because I'm very disappointed in the service here.

We came here around 7-7:30pm wanting to grab dinner. We were in a huge rush or anything, but we were hoping to be done in an hour or so. We waited at the front to be seated and was brought to our table shortly. It wasn't really at the restaurant; I saw maybe 4 other tables filled. Anyways, we placed our order (for the pork bone soup and sizzling bulgogi plate) and maybe 5 minutes later, our waiter came back saying that the pork bone soup I ordered was actually sold out. Alright, no problem - I ordered the soon tofu instead.

So we waited for another 10 minutes, where another waiter came by and told us that the bulgogi was sold out. ... wait what. We waited for 15 minutes already and NOW you tell us that it's not available? Could you not have told us this when we FIRST ordered? All this time we thought the food would be done, when they haven't even started it. Sure... anyways, we changed the order to the seasoned Korean fried chicken.

Service was pretty slow in general; we didn't get anything on our table except water while waiting. I saw other tables getting bunchan when they got their water, so I thought they could have at least done that so we could nibble or something while the food was delayed. Nope.

I got my soon tofu maybe around 8:20 and we didn't get the chicken until 8:45. Honestly though, over an hour just to order and get food on the table. I have no complaints about the soup - it was fine. Nothing really special.

The Korean fried chicken though, that's another story. So the Korean fried chicken DOES NOT LOOK LIKE THE PICTURE advertised. I've been to Korean town in north York and know what seasoned Korean fried chicken is. I don't know what we got but it was seasoned-batter fried chicken. Nothing as what the picture shows. True authentic Korean fried chicken is fried with plain batter and then thrown in a gochujang-based sweet/ spicy sauce. The batter we got was VERY salty and not crispy. I could go on and on about the food and service here, but you get the jist of it. Basically, we ended up leaving the restaurant at 9:10-9:20pm. Almost 2 hours to get 2 mediocre dishes.

TLDR; after considering the price, food quality/ taste and service, I will not be coming here again.

In reply to your comment: This is a review of what I experienced at the restaurant. so of course everything is from my point of view - which means it's subjective. Someone else who could have been at the restaurant at the exact same time may have experienced great service - but I'm just stating a fact that it was not the case when I went.

First off, I did not go to the restaurant yesterday - I went on September 28, 2020 around 7:30pm. Secondly, there is no racial discrimination to Korean food - if I wanted to discriminate ethnic food, would I go to an ethnic restaurant in the first place? Also, I'm Asian by decent and actually make my own Korean food and eat it quite frequently - there is no need to pull the "learning towards racial discrimination" card because I'm not. Because I eat a lot of Korean food and lived in Korea Town in North York, I had higher expectations on the food and service. If you believe everything I said was a lie, then that's what you think.

If you don't believe me - take a look at the video of September 28, 2020 around the time my friend and I came in. I sat at the first table closest to the door coming in on the right hand side (right next to the window). I'm not even talking about the food right now - just take a look at how long it took for them to let my partner know that the bulgogi was out and finally get the fried chicken to the table. I kid you not, it was over an hour. I have no problem talking to you directly about this in person - let me know and I'll...

TLDR: hair in food (-1 star), raw chicken (-1 star), incompetent server (-1 star), rude chef (-1 star), end result 1-star review.

Today I came here with my wife for some cold noodles, seafood tofu stew, and their "half-half chicken". Cold noodles was OK and I guess it is really hard to screw up cold noodles.

After my wife found 2 hairs out of the tofu stew, we notified the server as an "FYI" and saying maybe the chef needs to wear a hair net.

Then one of the chicken was raw in the middle. With these two things, we would have rated a 3-star to be fair.

However, the server was really incompetent and lacks feedback. We told him there were hairs in the soup and chicken was raw, and after he went back to the kitchen and that was the end of it. Ok I guess the server can be inexperienced. We can give him the benefit of the doubt, but any proper restaurant would make sure to train the servers properly prior to letting their new servers running solo. So at least there are training issues at this restaurant. This brings the rating down to a 2-star. But wait there is more!

Now the most appalling thing happened after we paid and ready to head out. The chef came out, ironically without a hair net, and wanted to see the hair we found in the soup. After showing her the short one we found (the first one was a long one but we threw it on the ground instead of putting it on a napkin), she told us she cooked the soup, she has long hair, so it couldn't be hers. Well my wife has long hair too so it's not hers neither but the fact we found hair in the soup is just basic lack of quality. Then she asked if anything else was wrong, so we showed her the raw chicken. The chef then said it is the Korean juicy style chicken. Well unfortunately we know certain food can be consumed raw, such as beef, while others absolute cannot be consumed as raw food, such as chicken. We didn't want to argue with her so we just left. We can't believe the chef came out to tell us how right she is. That's just plain lack of customer service and very rude. So with a rude chef, we decides they totally deserve this...

Unfortunately I can not comment on the food but the customer service or lack of I can definitely add my 2 cents.Not even worth a star! 3 weeks ago I called ahead to see if they had seating inside and was told yes lots. My husband, my son and myself arrived less than 15 mins later to be told we had to go on the patio. Inside was empty bar one table. We insisted we wanted to sit inside as it was too hot outdoors. The waitress that served us was rude, took our food order and avoided our table for the time we were in the restaurant. After 30 mins without even the appetizers we asked another waiter what the hold up was. “Sorry we are very busy”. People that arrived after us were all being served and we hadn’t even got our dumplings. I asked that our entire meal be brought out. Appetizers came out 15 mins later and I was told chicken would be another 15 mins. I cancelled the order, was charged $22! I explained to what looked like a lady in charge that I was extremely frustrated at spending an hour waiting for food but that I was also charged for the drinks. I asked if I could speak to someone higher. She told me to call CeCe later. I did and was told that the owner would call because he understood better English. Over 3 weeks later I’m still waiting. I very rarely write negative reviews but in all of my years living in Aurora and eating all different styles of food, and venturing to restaurants this was a very disappointing experience from the moment we walked in to the time we left! Wish I had read the reviews here first because I wouldn’t have wasted my time and I suggest you don’t waste...