New York Fries Kingsway Mall — Restaurant in Avenue District

Horrible customer service experience yesterday. We went in and placed an order. There was a skinny, short lady with short hair at cash, seemed like supervisor. We asked her if we have an option to add on veggies and toppings she said "yeah I'm not gonna do it here at cash right" we were like okay which was first time she was rude. When I ordered I didn't want any cheese on my fries. My friend asked to get cheese on the hotdog which is not included apparently (but we were not told that when we were asking toppings BEFORE paying). We asked I didn't get cheese on my fries so why can't they just sub it on the hotdog since we were not told toppings were extra when asked. Anyways they added cheese on the hotdog but she still continued being very rude and disrespectful. She said "Thank You" in a very sarcastic manner as in "don't come back again" which made us feel very unwelcomed and possibly not go back again. I don't think this type of behaviour is acceptable in customer service. She should learn to be respectful or find a different career. Not the mention the guy getting orders ready would not respond to any question, not even a yes/no. Hence, overall staff needs better training how to treat customers with respect and learn to inform customers of extra charges when customers are...

I ordered very clear what I wanted and my order was wrong 2 times I had to go back to get what I asked for! We are in the heat if the holiday shopping so time is of the essence here ppl!! Going back from the other side of the mall cause I decide to eat somewhere other than the cafeteria it becomes damn annoying when the second time you go to sit and eat peacefully your order is still not right!!!! This isnt hard to comprehend!!! Veggie fries with the veggies on the side and extra cheese sause to go!!!!! I give 3 out of 5 stars solely for the food!!! Yes the food is mostly fresh but the tomatoes werent as fresh as the green onions! But the potatoew were delcious and the cheese sauce hot so I am nice and full! I have to say the manager or so I believed she is the manager named Tina. She is very very professional and took care...

We ordered through Skip. Skip driver took a long time and food was cold. Not New York Fries’s fault but this already made me a bit angry.

Our order was missing a large fries. Some toppings were also missing on two of the hot dogs.

This made me mad. We had to share the less food and I had to cook more food after because of this.

The receipt has cashier name Lydia on it. Order #270 on Saturday Feb 8 at 2:40pm.

She has the two large fries but one was missing from the order Skip delivered. The bags did not look tampered with.

She only has pickles on one hotdog when there should have been pickles and onions on two hotdogs.

Just to make my day worse, Skip denied a refund for the missing items! So, I had to spend another half hour chatting with Skip!

Skip did give me a refund for the missing items but I’m...