Tim Hortons — Restaurant in Avenue District

Horrible. A huge chunk of Advertised food and Beverages listed at this location are not available for purchase. Attitude from employees suck, can never get the food you want because they “don’t have it”,and they are notorious for closing earlier than given hours. Having worked in the service and food industry, I know that it is typical for people to claim they are “out” of food 20min to closing simply because they don’t want to make it. That, or given machines to make food have been shut down or “closed” earlier than they should be. It’s not a restaurant- it’s fast food. Shouldn’t close early like this- especially in an in a place like a university. AND if you claim to be out of said merchandise, why do I not have an issue getting said product the following day. Also. If you are unhappy working in service, do not work in Service. Employees 90% of the time are miserable and it’s easy to see in both speech and body language. If possible, go to a proper Tim’s location. Normally I am not the kinda of person to make a review like this…but after two months...

Bad Experience at Tim Hortons

I visited Tim Hortons recently and had a disappointing experience. I ordered an Ice Capp and two Herb & Garlic pastries. The pastries I received were very cold, so I politely told the staff member, Sheron, that I would like fresh ones instead. However, she started arguing with me instead of helping. I even noticed her taking fresh pastries from the back, denying it when I asked.

This kind of service is really unprofessional and not what I expect from Tim Hortons. I hope the management looks into this issue and ensures better customer service...

I recently interacted with Sharon at Tim’s and, unfortunately, my experience was far from pleasant. As someone who also works in the food sector, I understand the importance of treating customers with respect and maintaining a polite demeanor. However, Sharon’s attitude during our interaction was unprofessional and dismissive. Customer service requires patience and courtesy, and I hope she can work on setting her attitude aside while at work. Professionalism and respect go a long way in ensuring customer satisfaction. I trust this feedback will be taken...