Sugar City Cupcakes — Restaurant in Barrie

Well suger city cup cakes should only make Cup cakes, that's what I'm giving you 1 star,

My girl friend thought it will be nice to surprise me with a birthday cake for a party we where having , she called 2weeks in advance, she was told that a cake designer will contract her. First week went by she didn't her anything. So she called last week on Saturday before the party on week day. She was told that they wanted to talk to her about the accents on the cake. She told them it's simple and when she gave the deposit she told how she wanted it blue cake with brown accents. It was even written on the order sheet,

Still no one called her so she called back on day of and was told the cake will be ready. Once she got the cake it turn out to be white cake with blue accents not what she wanted and not what she order they had one job to do and couldn't even get colours right, she payed them the 35 dollars for the cake becuse she didn't have choice, but left the store feeling like she could have went to local groceries store and got one ,she was so upset about the whole experience when she told the cashier she took a note and didn't even offer her a discount, The cake tasted ok wasn't noting special it really just feel apart in the middle and the icing in the middle was too thick, should have been more softer.

I don't write reviews but the look and feel she felt made me upset because she had planed this party for a month ago and told everyone about it. My conclusion to this whole experience is that sugar city cupcakes should stick to just making cupcakes and don't have a time in making cakes for anyone it seems cakes are too much of a big job for them and they need to hire a designer that will actually contact with...

I would not recommend this place to my worst enemy as I just had a terrible experience. It is my best friends Mother’s wedding and we had pre-ordered cupcakes for this event. Upon arrival, the cupcakes were ready and we went to load them into our vehicle but the packaging was insufficient and the box collapsed outside the building and ruined the cupcakes. We went back in and spoke with the owner and originally she told us the cupcakes would be re-made and we would be inconvenienced with an hour of our time. We patiently waited and once the cupcakes were ready, we were informed afterwards that we would be charged a fee for the cupcakes….. We were not aware prior to the cupcakes being made that there would be an outstanding balance. The owner is extremely unreasonable and would not cooperate with us. She claimed she could not feasibly eat the cost of the additional cupcakes as they “bended over backwards to complete our order.” As an owner of a business myself, mistakes happen and as a result you are required to own up to them but this was not the case today. The owner put 100% of the blame on us despite the packaging being the issue in this situation. Allegedly, this has not happened in the past but I have reason to believe the owner lied to us as the structural integrity of the packaging would be compromised if they continue to overload the box. Anyways…. All this to say you...

The only spot I've ordered cakes from, for years - for any occasion, big or small. The icing is decadent, the cake is moist. The attention to detail is outstanding. Each cake has been a piece of art. The cupcakes are so beautifully decorated and have such fun, original flavors. The cake pops and cookie sandwiches are a huge hit with my kids. They also have celebration boxes which are displayed in a lovely box and full of goodies. They're perfect for those who don't like cake or if you want to try something different - my 5 year old son loved his 'Birthday Box' - highly recommend. Everything and anything you order from Sugar City will satisfy your sweet tooth and will receive compliment after compliment. The team here truly put their hearts into making your vision come to life. They are wonderful people and their customer service is second to none. From a large cake that serves 20 people, or a small 4" cake to serve 4 people, you will be coming back for more. Barrie's...