Wendy's — Restaurant in Beaumont

If I could give this establishment zero stars I would! Not only have they never gotten an order correct even once, it appears they are use day-old squished bread and wilted lettuce. The front end staff are rude and unapproachable and exceptionally slow! They remind me of the sloths in the movie Home!!!

I went in this evening just to purchase a large Sprite Zero. I brought $3.00 in coins with me thinking there is absolutely NO way a fountain drink could be more than that. Boy was I stupidly wrong!! $3.14 for a freaking pop!!!!! The girl in front of me ordered two junior chicken sandwiches and paid $5.09! So… to put this in perspective, one chicken sandwich costs less than a pop which the staff don’t even have to prepare!!! Please know that I would never expect to receive a product for free but to not eat $0.14 and proceed to speak at me in a condescending, entitled, immature, despicable and unprofessional manner was astounding! She confidently finished off her strongly worded nonverbal sentence with an indisputably ugly smirk, which instantly made my skin crawl. She did however, at the end of this most unpleasant conversation continue her plight for my service by asking,, “since you don’t have enough money, would you like a small?”

I don’t really care that the $0.14 wasn’t eaten because again, I wouldn’t expect anything for free. I do however, take considerable issue with the customer service I received. I would also not consider myself a “Karen.” I have never asked to speak to the manager or communicated scathing reviews. That said, for a new business attempting to create a positive reputation within our small city, there is much to be desired in regards to the lack of customer service provided to the majority of its patrons (judging by subsequent google reviews).I don’t care whether I am spending $3.50 or $350, I do expect to be treated with dignity and respect. This is not the first time I have received brutal service but I can tell you, it will be the last. I will not step foot in this establishment again in...

I am sadly writing this location off my list until some customer service comes back….. this evening truly speaks to how I have noticed things every time I go there…

I went in with my parents this evening, and this was their first time visiting this beautiful location….. we head to us the tablets to place our order, and one tablet always seems to be out of order… (go figure) the second one looked to be in working standards, but unfortunately, the software was not functioning, which now renders this, broken! (Excellent, looking great so far for first time visitors)….

So I give up and decide to head to the counter to be helped, as there is 5 people working…. NOT ONE, FIVE!!!!! 2 of which didn’t seem to be doing anything!! Took about 5 mins before someone came to help us at the counter… we were the only ones inside!!!

Once gentlemen came to help us, (he was very polite, keep in mind) he took our order of 3 chocolate Frostys…. We paid, and then waited another 15 - 20 mins for our frostys…. (Looking amazing again… insert slow clap here)

Be it as it may, I think some form of structure towards priority is something to be looked at here… the last time prior to this instance, I stood at the counter for 7-10 mins waiting for someone to take my order, and no one helped me at all.. so I left …....

Whenever you go into this Wendy's it literally feels like you're walking into a library. It's unusually quiet. The speakers crackle occasionally but there's like NO SOUND. It feels really ominous. Like even the 10 people eating in there were whispering. The vibes are off. Then when getting my food not only did they not say anything when my order was up (just kinda stared at me???) And left it on the side closest to them. So I wasn't even sure if my order was done. I took a peek in the bag and yea... Everything was there they just made me reach for it? That's not a problem but it just feels weird and like they weren't done with it? As I was leaving I also literally saw one of the ladies working literally dump a tortilla with cheese BACK into the cheese tray.

Overall this place gives me weird vibes. Like this was the scene for some horror movie...