Starbucks — Restaurant in Bradford West Gwillimbury

I’ve been coming here since they opened. If not daily, multiple times a day. I see the same baristas time and time again. I don’t complain when I wait in the drive thru for 15 minutes, I have always been easy and beyond patient. I don’t even have a tough order, never ask for things heated up because I know they’re busy. I like to think I’m considerate of their time. I spend on average $50-$75 at their location each week. I have never, ever asked for anything for free, or for anything to be re-made even when I receive incorrect orders. I’m sure they’re all just doing their best, and are inundated with traffic.

I asked FOR THE FIRST time ever about my ‘birthday reward’ (I reload my card on the app each time, etc). I was told it wasn’t eligible and she did not see a reward on her end. No problem, fine. When I asked about why it didn’t show, she didn’t have an answer other than she didn’t see one and I need to have at least ‘one star’ (which on my end I did). Just a petty, “how do you want to reload your card?”

Honestly, Happy to pay for ALL of my drinks as I ALWAYS have, but to be that snarky about it when I’m asking a question - girl, bye!!!! You couldn’t have just replied with, so sorry that’s odd. Let’s get that sorted for you. Considering I’ve never asked for anything. She physically sees me multiple times a week.

It’s one of those situations where it’s just simply the principal. Happy to go out of my way now to the other Starbucks in town. Really disappointed by this. So sorry for the inconvenience of...

I go to this Starbucks quite regularly and rarely have a problem, UNLESS it involves their mobile app or delivery. The latest: It’s Saturday morning and I’m running late for a thing. The drive thru is packed, so we pull into the parking lot and use the mobile app instead to save some time. The order says it’ll be ready at 11:16. I go into the store at 11:10. It’s busy inside so I patiently wait. 10 mins later, I’m still waiting. So I go up to the barista manning the espresso machine and ask about my order. She says, “Oh, that order is here, but I haven’t started on it because you didn’t tell me you were here.” I ask her what she means by this and she says, “I don’t make the order until I know the customer is here so the order isn’t waiting on the counter.” Growing increasing exasperated, I say, “So let me get this straight: I order on the mobile app. It gives me a time to pick up my order (11:16), I come in here and have to come up to the counter and tell you my order (essentially, ordering again) and then wait another 10 mins while you make it?” Her response “Well, I asked if anyone had a mobile order!” I guess I hadn’t heard when she called out with her soft mousey voice.

Either she’s new and doesn’t know what she’s doing or the system is broken. Either way, I won’t be using their...

This has got to be one of the WORST locations open. I have never ordered a mobile order that takes over 20 minutes to make. It was 1 latte. Nothing special in it. 1 dinky latte. I also had 1 food item that didn't require any heating. Of course that was ready but I had to wait 20 minutes for a coffee. Really? When you order your mobile order it tells you it will be ready between 7-10 minutes not 20 minutes and over. Clearly who ever is in charge of running this location has poor skills at it. Staff walk around at a snails pace & usually 1 staff member actually busting there hump getting drinks out. You have the lady @ the window for drive thru trying to chat because nothing is ever ready. I was so happy when I heard this location was opening but it has been nothing but disappointment. The staff Really don't care about wasting the customers time. If you want your coffee here, order it an hour in...