Pizza Depot — Restaurant in Brampton

This branch may be forget about there quality and follow customer order instructions. I am regular customer of this branch because i live near by. Today i order classic Indian style chicken wings which is stinky because of old oil and last time is same. When i order I didn’t put any review because i can understand might be they are bzy but not every-time and even if they are bzy that is not my problem. If you cannot full fill customer requirements don’t took access orders. When i order special mention all details very clear to the person but might is they are too buzy in there gossips and make fun to each other while taking orders. The pizza what i got not thin crust base and topics not spread properly. When i pick order the person didn’t know i order wings too she went back kitchen and may be prepare in rush how she can in fee seconds. My humble request to owner please look into this matter other wise you will loose valuable customers. When i pick order whole staff still bzy making jokes and fun instead of pay attention on orders. Which is...

I recently tried to order a shawarma pizza from one of your locations, but was told that they do not offer shawarma pizza. However, I knew another location did have it, so I called them directly and asked if they could deliver to my address. Unfortunately, they informed me that delivering from their location to my area was not allowed due to policy or regulations, which I understand. What was frustrating, however, was the lack of clarity and support from the first location I contacted. Instead of guiding me or offering a solution, they were dismissive and unhelpful. Thankfully, the second location took the initiative to call the nearby store on my behalf, and my order was eventually processed. While I appreciate the help from the second location, the overall experience was disappointing. I felt the first store was disorganized and did not handle my request with any level of professionalism or customer care. I hope your team can address this issue and improve the customer service experience...

I ordered pizza tonight at 8:05pm and was told it would take about 45 min to be delivered. I ended up waiting for 1hr and 25 min before I called back. I finally received the pizza after a total of 2hrs.

The pizza is good but the delivery time was definitely too long.

In the future if the business is very busy and I would have been told a longer delivery time, I would not have minded. Unfortunately, this time I am not satisfied with the quality of service that was provided.

After waiting 2hrs you are no longer hungry or ready to eat.

The staff and driver was very polite on the phone all 3 times I spoke with them, but execution of the delivery regarding time was very lacking.

I was not offered and sort of compensation for my troubles with this order at any point and I did not ask.

Would not recommend having pizza delivered from this establishment, instead if you do need to order I would suggest pickup.

Very disappointed in this...