Subway — Restaurant in Brampton

I’ve been a regular at this Subway location for quite some time, and I've never had an experience like this before. I went in to order a rice bowl without meat, as I’ve done many times before—at this location and others. However, this time, the manager made it incredibly difficult and rude. She insisted that I would need to pay extra for rice in a RICE BOWL if I wanted to remove the meat. She even smirked at me and told me I had to eat the meat if I wanted to pay the regular price. This has NEVER been an issue in the past. I’ve had this exact request at least 10-15 times in the past month alone, and every other employee has been accommodating, even offering extra rice at the same price when removing the meat.

As someone who has gluten and stomach sensitivities and cannot have bread, and who is also vegan, I’ve always appreciated Subway bowls as a filling meal that accommodates my dietary needs. This made the manager's behavior even more unbelievable. To have a restaurant that promotes healthy eating discriminate against someone based on dietary needs and health issues is unacceptable.

When I mentioned that I’ve had this order countless times in the past few months at this very location, the manager’s response was to bluntly say, “I don’t think so,” essentially calling me a liar. It was frustrating to be treated this way, especially when I’ve been a loyal customer. The manager was not only dismissive but also condescending. She smirked and told me that all the other staff who had served me before were "wrong" and that I was mistaken. Her tone was mocking, and it was clear she was just trying to prove a point. When I pressed for clarification, she hesitated and couldn’t offer a reasonable explanation for the change in policy.

This type of treatment is unacceptable. I will be contacting customer service and taking further action against this behavior, as it was completely inappropriate and discriminatory. I expect a proper response and appropriate action regarding her conduct. This interaction was incredibly disappointing, and I won’t be returning unless this...

Dear Subway Management,

I am writing to express my profound disappointment regarding my recent visit to your Subway location in Brampton. Unfortunately, the quality of the food I received was far below my expectations, leaving me dissatisfied and disheartened.

The food I ordered was not only lacking in taste but also fell short in terms of nutritional value. It is disheartening to find such a renowned establishment compromising on the quality of their ingredients. As a consumer who seeks out healthy and fresh options, it was extremely disappointing to have an unrealistic experience that did not align with my expectations of a good, wholesome meal.

Moreover, I found the service provided by your staff to be subpar. The lack of attentiveness and care further added to my overall negative experience. It is crucial for a customer-oriented establishment to have a team that is attentive, friendly, and capable of providing satisfactory service.

I believe in the importance of constructive feedback, and I hope that my concerns will be addressed and improvements will be made to ensure a better experience for future patrons. I genuinely hope that Subway Brampton can regain its reputation for delivering delicious and nutritious meals, accompanied by exceptional customer service.

Thank you for your attention to this matter. I trust that you will take the necessary steps to address these issues and restore the trust of your...

I recently visited the Subway restaurant in Brampton and had a great experience. This restaurant offers build-your-own sandwiches and salads, and allows customers to customize their meals according to their preferences.

The best part is that they also offer a range of health-conscious options, which is great for those who are health-conscious or have dietary restrictions.

The service at this Subway location was excellent. The staff was friendly, helpful and efficient. They guided me through the ordering process and were patient with my questions.

I was impressed with the cleanliness of the restaurant, and the speed at which they prepared my sandwich was impressive.

I opted for a veggie patty sandwich and it was delicious. The veggies were fresh, and the patty was cooked to perfection. I loved the taste of the sandwich and appreciated the fact that it was a healthy option. The bread was also fresh and soft, and the toppings were generous.

Overall, I had a great experience at this Subway location. The food was fresh, delicious and healthy, and the service was excellent.

I would highly recommend this restaurant to anyone looking for a quick and healthy meal. If you're in Sandalwood & Bramalea area in Brampton, be sure to...