Tim Hortons — Restaurant in Brampton

I visit this location three days a week and typically order coffee, tea, or French vanilla. Unfortunately, the quality of these beverages has been consistently disappointing, and I feel like the owner may be taking advantage of the limited options available at this location, allowing subpar drinks to be served. Here are the main issues I've encountered: Repetitive Questions About Milk, Cream, and Sugar: Every time I order, I’m asked repeatedly about my milk/cream and sugar preferences. I suggest they check the order description ahead of time to avoid these unnecessary questions and delays. Long Wait Times, Even with Online Orders: Despite ordering online, I still have to wait several minutes to pick up my drinks, even when there’s no significant queue. This is frustrating and wastes time. Temperature and Freshness: A hot drink should be enjoyed for its warmth, but the coffee and tea here are rarely hot enough, and they lack freshness. I’ve tried ordering at various times throughout the day—9:45 AM, 11:00 AM, 11:30 AM, 2:30 PM, 3:30 PM, and 4:00 PM—but the quality has not improved. French Vanilla Issue: I understand that tea and coffee require a proper blend of ingredients, but the French vanilla is processed entirely by machine. I’m baffled as to how this drink, which should be consistent and easy to prepare, is coming out wrong every time. Overall, this location needs significant improvements in the quality, temperature, and consistency of its hot beverages. As a regular customer, I hope the owner takes these concerns seriously and works to raise the standard of service...

This Tim Hortons location, situated within the Brampton Rogers office, consistently delivers an outstanding experience. The entire team is an amazing set of staff, they're incredibly efficient, friendly, and dedicated to making every visit pleasant. A special shout-out must go to Madhurima and Shashi. Madhurima provides truly exceptional service and dedication towards her work; she is always attentive and goes the extra mile. Similarly, Shashi's incredible work makes a noticeable difference in the smooth operation of the store. Beyond the incredible staff, the location serves fresh food that is reliably excellent. If you are visiting or working in the Rogers office, this Tim Hortons is a must-visit for great coffee, fresh eats, and service with a genuine smile. Highly...

They are very rude. I was going every day of week during lunch break from office and have same order every day. The guy says to the other girl after taking my order “ohooo she have same order every day she even can’t change the order”. They were talking in front of me like I will don’t understand it. So I what that’s my option that I take same order. And they made my coffee but didn’t give to me like for 10 minutes. I can see that my french vanilla is ready they just can’t pick it up and give.I mostly have to remind to give my French vanilla. Till that...