Tropical Escape Restaurant — Restaurant in Brampton

I notice that the owner posted a good message for their own restaurant here, but good God, trust me, this place is TERRIBLE. I am also a born and raised caribbean woman, too, so I definitely know what I'm talking about here!

Firstly, the prices are absolutely outrageous for the amount of meat in the dishes. Yes there are the carbs and veggies, too, but what are people paying for? The MEAT. Being stingy and putting two tiny pieces of chicken into a ten dollar roti dish is just unthinkable, yet this is what my friend received in her dish the day we went.

My dish was also a chicken roti (I think I got as many as three pieces), and let me tell you, I have never had such a disgusting tasting roti in all of my life. The roti itself was hard, cold and overcooked. I had to chew for a long time before eventually spitting it out. The curry chicken filling was EXTREMELY bland, and worse yet, the chicken tasted boiled and had an unpleasant odor, as though it had been sitting out all day, which it might very well have been.

Lastly, the two big women inside who were serving that day, were engaged in a noisy, deep conversation when we came inside, and took ages before even greeting us. I come from a caribbean country where this kind of rudeness is just not seen, because the people are friendly and smiling and EAGER for your business! Hell, anyone trying to sell something to you should be like this. These women barely looked up, and took our orders with scowls on their faces. They slapped everything into the containers and didn't even thank us after we paid.

Horrible experience! Definitely bad enough for me to tell everyone to boycott. You failed miserably guys, sorry to say. I hope you improve if you want to stay...

Drove 40 minutes to get into Brampton and made the biggest mistake of ordering Tropical escape for pick up. When placing the order I specially told the man on the phone that they were notorious for giving the smallest portion sizes and requested that he made sure it would be ok this time. He promised it would. I ordered 3 pepper shrimp and 3 house special fried rice. When we went to pick up the food the first time they gave us the wrong order. 10 minutes into drive back home they called us and said they gave us the wrong order. We went back to exchange the food. When I finally got the correct order and drove home for 40 minutes we had our biggest disappointment yet. There was nothing special about the fried rice at all. Literally nothing in the rice but soy sauce, and it had a piece of chicken on top of it. But the worst part of it all was the pepper shrimp. It looked like someone must have ate half the order before they realized it was the wrong one and exchanged it for ours because the containers were NOT EVEN HALF FULL. It was ridiculous how we paid 100 dollars for the worlds smallest portions and crappiest fried rice. I was embarrassed for even having brought that home for dinner. I thought the family might have thought I ate half the pepper shrimp on the drive. I would never ever ever recommend going to tropical escape. By far the worst food place in all of Brampton. The owners should be embarrassed, I don’t see this restaurant lasting much longer. Bunch of drunk aunties and uncles were outside being super sloppy and the place did not look welcoming at all. Truly a...

Unbelievable. I called today May 10th 2020 at 6pm placing an order for a half tray of fried rice, and 2 pepper shrimp and the host who answered the phone stated that the food would be ready for 7pm. We arrived at 7:05pm to pick up the food and was told it would take 15 minutes. I waited in my car and called back at 7:35pm to ask if the food was ready and the girl who answered said oh whats the name of the order and she could not even remember that i was just in the restaurant a few minutes prior asking for the pick up... and the host then said again it would be another 10-20 minutes because they have a lot of catering. I asked the girl if that were the case, why not call the customer to inform them they were running late and rather than offering a solution, a discount or an extra item she simply said 'Oh so should i cancel the order? would you still like it' where I then replied 'did you even start the cooking'. It is 1 hour and 45 minutes later and the host had no problem cutting me off to get me off the phone. If you are going to order food from this place... order at 1pm maybe they arent as busy.... because waiting for 1hour and 45 minutes and not even being informed is unprofessional. I was originally ok with waiting the 1hour because I did understand they were busy but not having the respect to call a customer to inform them that the food was running late. If i wanted to wait an hour and 45minutes for my food I would of just gone...