Tim Hortons — Restaurant in Brantford

I was there today in afternoon between 12:30 to 1:00 I order a iced coffee and new mango chill when I go to window that chill was not blended properly I ask the lady on window it’s not blended syrup is sitting at bottom can you PLEASE Blend it or remake it she said if I redo it than wiping topping will blended in I said than can you PLEASE put topping again or make a new one for me she was so rude to me without any reason she said yes I can if you being polite to me I was like I said please to you I request you right she just start arguing with me and other person come to give us our chill and I ask her why she is mad and she replied because every INDIAN Doing that than it’s not my fault right. If you guys don’t have patience than you shouldn’t be working at Tim’s Tim hortons can do way better. She was also an India I don’t know why she is blaming other for not doing her job properly. I had worked at this tims as well when I was student Judie Martha I know them they are so nice but this Tim know getting down day by day. I know how to treat customer because currently I am working as a assistant manager at Tim whatever I learn is from this Tim that was my first job but right know people working there like her creates a toxic environment. Leave the job gurl or learn customer service first if she stays here definitely this Tim will loose their...

I want to start this by saying this is usually my absolute favourite Tim Hortons location. I’ve gone there regularly, so much so that the amazing gentleman at the drive through knows me and my order. This is not about him or any of the other staff whom I have encountered regularly.

When I went through the drive through today (around 9:20/9:30 AM) and ordered my usual the woman on the speaker made me repeat my order. I happily repeated my order as requested, thinking nothing of it. She then proceeded to let out the most exaggerated and obnoxious sigh that would put even my preteen to shame. This is absolutely unacceptable. I understand people have bad days, going out of your way to tank your customer service when you’re representing a business I frequent regularly with zero issue it becomes incredibly frustrating. I happen to be having a bad day as well, however, I am still expected to keep my issues to myself when working. Muting the microphone 6 seconds sooner to avoid the long drawn out sigh could have changed everything.

Perhaps the individual in question needs a refresher on home/work life separation and appropriate conduct in a workplace.

If I go back, it will only be because of the incredible gentleman that usually works the drive through window. That man should retrain the lady...

Overcharging and defending it. I showed tthe any size espresso for $2/ offer on my phone and ordered the espresso they recommended. 1st they said I cannot order Xtralarge, only large and than they charged me 4.60 and discounted 1.89. This is not the first time they charged me more. So I asked for the receipt. With the receipt I explained that they were still charging me more than 2 dollars. They said the espresso offer was for $2 off the coffee Not $2/ for the coffee. I pulled up the add on my phone again, showed them that it was $2/ for any size. Than they said, well it is a speciality espresso so it does not qualify for the offer even though I showed them the add and asked what I could order and Only ordered what they recommended. In the past week I have lost money on 3 orders, just because I did not ask for the receipt until the last time. How are they ripping people off and getting away with it. Ask for you receipt and check. I lost $0.80+ taxes on this order and the last 2 orders because I did not ask for the receipt, imagine what is happening to...