Double Pizza — Restaurant in Brossard

If it was possible to put a lower score I would. Normally I would say that the food is decent for the price. However their staff in charge of delivery are incompetent. They lied when they said they would return with a missing item! Two events have pushed me to make this review to warn others away: We once ordered several hours before we wanted the meal delivered because we were going out after and couldn't afford to be late, they delivered it 45 minutes after the call even though we had made the person on the phone repeat that it would be sent later. That was annoying but not a deal breaker. Last night we ordered again and my wife ordered a deal online that included a McCain cake. The delivery guy brought the pizzas and fries but blamed it on the comis who assembled the order that the cake was not there. My wife was assured that he would return with the missing item and she payed for the order in full. No cake was ever delivered, no phone call offering us a credit for the missing item. I call the number on the invoice and am told to call customer service, I call customer service and am told to send an e-mail because it's not the same day as the order. In case they lost the item in question I've included...

I have ordered from double pizza before and if there was a problem, the supervisor would waive the charges of the order or give a discount on my next order. But today, 23 Dec, 2015, we had returned from a long trip at 10:30 pm and we placed an order for one extra large pizza with double cheese and it did not arrive at 11:15 pm, as they had promised. I called them at 11:20 pm and I was told by a supervisor, that the pizza would be here in 5 min. At 11:45 pm, the pizza did not arrive and I called to speak to the supervisor again. I kept getting voice mail. After four tries, I get the supervisor. He tells me that the order has been cancelled. When asked why, he said that the guy came and called my cell phone and because I did not answer, the guy went back. I explained that the delivery guy had to enter a code. According to the supervisor, he claims that the guy did enter the code. But our home phone did not ring. All the supervisor had to say was it wasn't his fault and he hung up. My kids went...

Went in to order and pick up. Looked at the flyer and the special on the flyer was not the same as offered. Took another five to decide on something else. Ask for a large no mushrooms. After receiving the order, confirmed with one sleeping on the counter guy that there were no mushrooms on the large and he said yes. To boot, it was a medium. Got home and mushrooms gall-or on the pizza. Called the place to ask to have one delivered as one person could not eat the mushrooms and he said yes in one hour. We agreed then he said no we can’t deliver. I said well we can’t go back, it was out of way to go in the first place but wanted to try it. Never again. He hung up the phone yelling. So clearly does not care about good customer service and the whole staff had no interest in clearly explaining when we had questions and the washroom was out of service for customers only as the staff was using it. Awful place to go with a rude...