KFC — Restaurant in Burlington

This was the worst KFC experience I have ever had. We ordered a combo of chicken and chicken fingers, fries, coleslaw and gravy. The chicken fingers were all flour and hard. The chicken was just as bad. When we called the store right away, we were promised a credit for the whole chicken fingers and 4 pieces of chicken. I asked that I took a picture and send it over, but the person ( a lady) said that it was okay, the pictures were not necessary. She will give us a credit. Just give my number when I come in. I explained that the credit was not the issue but for them to be aware of the quality of the food. Three weeks later we decided to pick-up the credit and called. They confirmed my number and then the story changed from the amount of chicken promised. The man was very rude and unprofessional, and more or less was very argumentative, after awhile explain the situation, he said we can do whatever we want to do, when I told him that we would go to social media because they have switched their story. I told him of the poor customer service and the food quality and he hung up on me. We decided we will not go there again and they can keep the credit. Don't waste your money going to this KFC. It is a disgrace to the original owner of KFC, once a good brand. The one Star is not even deserving. The sad thing is that they will not learn from the bad food quality and a true bad...

This place is always dead and KFC HQ needs to know it's NOT because of all the other chicken places at this intersection...It's the staff itself. They always seems to get your order wrong or run out of things. Went in to try the limited time Mikes Hot Honey sandwich and was looking forward to finally trying it. Asked 3 times from order taking to walking out with our order if the extra sauce was added and she said yes. Got home and again was excited to dig in as the sandwich was pretty hefty but the excitement quickly turned into anger and frustration. Not only did I ask 3 times for extra sauce but there wasn't even ONE DROP of hot honey sauce on both sandwiches. How does that even happen, it's called Mikes HOT HONEY sandwich. Not only was there no sauce, the sandwich is supposed to be topped with crispy jalapenos and there were none on top but just a few on the bottom. I wish I had taken the bun off and taken a pic but took a call while eating but you can still tell from the attached pic that there's no honey sauce to be found. Won't ever go back to this location again. The other KFC location is the same distance from this intersection so will try that location if we ever decide to give KFC...

The worst KFC experience i've ever had. Head office needs to do some quality checks on this franchise, it's embarrassing to the brand. I wish I had checked the Google reviews for this location before-hand, but in my mind "KFC is KFC", this location proved this to be wrong.

Ordered online. Went to pick-up the order and it was a mess for curb-side. But we were fine with this, it's a pandemic afterall and we have patience. Got home, chicken was so unbelievable soggy and didn't seem like the "original recipe". Gravy was completely watered down. They missed the nuggets/fingers we ordered, so I called back asking to give me a refund and they could only offer a credit (reading the reviews here, seems difficult to claim said credit). The "manager" on duty wouldn't even give me his name.

Sorry that one location had to ruin KFC for us, KFC corporate....