Pizza Hut — Restaurant in Burlington

Please do not go to this Pizza Hut, every Pizza Hut especially in 50 road and Grimsby you will get much more for your dollar. They are cutting cost in a disgusting way, I ordered a cheese pizza small and a drink which was around $15. Which I didn’t mind but when my mother opened the pizza for herself to eat which she never does but she’s been craving she was shocked to how disgusting the small pizza looked. All the edges were extremely burnt. The cheese looked like she put not even half and all you could see was the cooked dough and sauce. When I walked in the staff looked like they were upset I even walked through the door before I picked up my order. She didn’t even eat one slice and threw it all out. I don’t want my money back or anything I just would to spread awareness. Go to any other Pizza Hut no matter how long the drive is but this one the place is disgusting to how they treat customers and how they prepare their meals with all the cutting cost they do. If I could give more than a...

I had an excellent experience at this Pizza Hut location! From the moment I walked in, the staff was incredibly patient and attentive. I had a few specific customizations for my order, and they took the time to listen carefully without rushing me. Not only did they get everything exactly right, but they also double-checked to make sure I was happy before finalizing the order. What really stood out was how well they handled feedback. I noticed them calmly and professionally addressing a concern from another customer while I waited—no attitude, just genuine service. That kind of commitment to getting it right and making people feel heard goes a long way.

The pizza itself was delicious—hot, fresh, and made exactly the way I asked. Huge shoutout to the team for their great customer service and patience. Highly recommend this location if you’re looking for more than just good food—this place truly cares about the...

Not great. I love Pizza Hut and go there fairly often, but I drive past this location to go to the one at Guelph line and Upper Middle. The Plains Rd location just can never seem to cook the Pizza properly. It is always very raw and “doughy” on the inside. I hate that. I once ordered an order of the cheesy bites and they were so under cooked I literally felt like I was eating just raw dough. Took one bite and threw the rest in the trash. When I called the store to complain, all they told me was that I should’ve ordered them well done. I didn’t realize I had to ask for things to be well done for them to be cooked through out. Terrible customer service. If you’re desperate go here....